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Unhappyuser24's avatar
Unhappyuser24
Follower
Dec 31, 2024

My extender won't connect to my new router

I recently changed internet providers and now my extender won't connect.  I factory reset it and used the Nighthawk app to set it up.  On my phone it says it's connected, but the extender itself doesn't show it's connecting.  I also have an ethernet cable connected from the extender to my desktop.  My desktop still isn't connecting to the internet, so I know the extender isn't working.  I called support and after TWO hours, they were unsuccessful in helping me.  I'm calling back again and I've now been on hold for an HOUR! This is ridiculous.  Unhappy is an understatement.  Please help. 

Installation
Nighthawk Mesh
Troubleshooting

3 Replies

  • famawe5687's avatar
    famawe5687
    Aspirant
    Jan 11, 2025

    Hello,
    I understand your frustration. Here are a few steps that might help get your Nighthawk extender working: ncedcloud student login

    1. Reconfigure Extender: Ensure that you've reconfigured the extender to the new network. When changing ISPs, extenders often need reset and reconfiguring to connect properly.

    2. Update Firmware: Make sure the extender's firmware is up to date. You can do this through the Nighthawk app or on the NETGEAR website.

    3. Placement: Ensure the extender is placed between your router and the area with poor coverage. If it's too far from the router, it may struggle to communicate.

    4. Check LED Indicators: The LED indicators on your extender can provide insight if there's a connectivity issue. If the router link LED is off, it means it's not properly connected to your router.

    5. Reset and Reattempt Setup: Factory reset the extender and try setting it up again using the Nighthawk app or web GUI.

    I hope this helps! If you're still facing issues, you might want to consider getting a more reliable range extender or router.

    Hang in there—these things can be really frustrating but hopefully, one of these steps will work!

    Best Regards,
    Famawe Henry

  • Ape-21's avatar
    Ape-21
    Aspirant
    May 23, 2025

    Hi, can you share with my your setup with netgear router, Im traying to setup it with starlink 

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 23, 2025

    Details are key with helping. 

    1. what router are you connecting it to?
    2. what extender do you have? (model)
    3. what firmware is on the extender?
    4. since you have a PC connected to the extender, log into it and get a screen snip of the status page that shows the connection back to the router
    5. Have you tried setting it up using the installation assistant and not the app?