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PA51's avatar
PA51
Tutor
Apr 29, 2017
Solved

Range extender won't pick up new router

I recently installed an Arris SurfBoard combo cable modem and Wi-Fi router. It has two networks, and my Netgear Range Extender does not recognize the faster or the slower one. How can I correct this? This is in a 2200 square foot home. The entry point for Comcast internet is a south-facing room in the center of the house. The extender is currently placed in the middle of the house. Thanks.

  • To factory reset just hold the reset button for 10+ seconds.

     

    DarrenM

5 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello PA51

     

    Did you factory reset the extender and try setup again? Is the new router using WPA2 security?

     

    DarrenM

    • PA51's avatar
      PA51
      Tutor

      I am unclear on how to return the device to factory settings and am researching that now. Any helpful tips would be appreciated.

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        To factory reset just hold the reset button for 10+ seconds.

         

        DarrenM