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Forum Discussion
Reymart
Jun 17, 2017Aspirant
Unidentified Network through wired connection
Hi, I've been having trouble getting a wired connection with my Netgear Extender after we replace our Xfinity router due to the previous one being fried during a storm. It's been giving me Unidentifi...
netwrks
Jun 17, 2017Master
If an extender is to be used to connect to a new router, the extender has to reset to factory default, and re-start the extender configuration process
Reymart
Jun 17, 2017Aspirant
I know, that's why it was the first troubleshooting step I did. I factory reset both the Router/Modem and the Extender multiple times in a span of this month and last month.
- netwrksJun 17, 2017Master
Can you run Ethernet to your Base router? Then configure the Extender as an Access Point, eliminating all this it works, doesn't work stuff..
- ReymartJun 17, 2017Aspirant
That would defeat the purpose of me trying to have a wired connection in the basement through the extender, I'm not looking for ways to get a connection in my room I have WiFi for that but I would love to utilize the ethernet port on a product that I've paid for.
- DarrenMJun 20, 2017Sr. NETGEAR Moderator
Hello Reymart
Can you send me a PM with some contact info I will get you over to our support team to work on this.
DarrenM