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WN2000rpt Smart TV box wont connect , everything else will
I have just purchased a range extender. I set it up using my phone. I get signal on my phone , no problem. However I cannot get my TV smart box to connect properly. .
It shows the range extender on the wifi list with a great signal but when I try and stream etc it says it cannot connect to the internet . If I go back to the original (direct from the router) signal it works but the signal is low. My phone has no issues in the same room.and also has a great signal and connects without any problems.
The TV box is a MYGICA 495 Max. .
Is there something else I need to set on the extender ?
Hi AdrienMcG,
1. You can find the firmware version by accessing the extenders UI using the IP address assigned to it by your router.
2. To confirm, does the extender show up as a connected device when you access the main router's UI?
3. The wireless channel settings will be on your main wireless router's UI.
Regards,
Dexter
Community Team
4 Replies
Hi , thanks for the reply and welcome !
1) how would I see the firmware version ?
2) Yes the signal is there and the .EXT name appears on the TV box wifi list. It shows a really strong signal but will not connect to the internet, so I can't stream using that strong signal. However my phone picks up the same .EXT signal in the same room as the TV and connects to the internet without a problem. So it appears to be something between the extender and the TV box that is problematic. Next to the signal strength indicator ( on the TV) it shows full strength but says " No internet conection"
3) I did do a reset by poking a toothpick into the reset hole and reset it again , but no change.
4) I haven't seen any setting to change the wireless channel.
So I am back to using my crappy signal that functions , but drops the connection from time to time.Very frustrating having spent the money to improve the signal.
I appreciate the assistance
Hi AdrienMcG,
1. You can find the firmware version by accessing the extenders UI using the IP address assigned to it by your router.
2. To confirm, does the extender show up as a connected device when you access the main router's UI?
3. The wireless channel settings will be on your main wireless router's UI.
Regards,
Dexter
Community Team