WN802T is it dead???

I encourage anyone to address their complaints and/or concerns about the reliability and possibly technical design failure of the WN802T to the appropriate people within Netgear.

I've emailed my concerns to both the Chinese emailaddress (Netgear Tech Dept!!!) and the emailaddres of the salesdept, which you can find at:

http://www.netgear.com/About/ContactUs.aspx

with references to this forum-thread as well as:
http://www.newegg.com/Product/ProductReview.aspx?Item=N82E16833122169

Originally bought and installed 2 of these units for a customer about 2-3 months ago.

The first unit stopped working. ending up in a completely frozen state. Bought a replacement because getting support for it was awful.

The second unit (not replacement) just died yesterday acting like it has no power. No lights present.

Has anyone gotten any satisfaction on replacement, or more importantly any info on the causes of either of these types of problems?

Have had very good luck with many netgear products over the years but this WN802T line does not look good since so many are have the same issues!

Netgear Support/Moderator please respond to this thread!:mad:

Submit to the online support page (registration required first for your product(s)). Without a hassle Netgear supplied me an RMA number, after I had explained the problem. The brick has been picked up and I expect a new one anytime now. All free of charge. You've got to pay extra if you want it replaced within a short period of time, though.

Craftix wrote:

Originally bought and installed 2 of these units for a customer about 2-3 months ago. The first unit stopped working. ending up in a completely frozen state. Bought a replacement because getting support for it was awful. The second unit (not replacement) just died yesterday acting like it has no power. No lights present. Has anyone gotten any satisfaction on replacement, or more importantly any info on the causes of either of these types of problems? Have had very good luck with many netgear products over the years but this WN802T line does not look good since so many are have the same issues! Netgear Support/Moderator please respond to this thread!:mad:

All,

Here's my WN802T story... I have (or had, as it turns out) four of these units installed. Upon getting a report that wifi was down, I discovered that not one, but two of these units had failed this time. Same exact symptom - power LED on, but no Ethernet or Wifi, and certainly no access to the unit. I have the units overlapping a bit, so I'm not sure how long ago the first of the two failed.

One of the two were covered under warranty, so the replacement process is started ($16.90 for advanced swap). They wouldn't process both RMAs at the same time, and they didn't call back as promised, so I called in today for the second one.

While I was on hold for support I happened upon this thread. I then looked at my case history. Apparently, of these four units, I've had a total of three replacements in the past.
4541584 WN802T - Online case 2/22/2007 Closed
5052551 WN802T - Online case 6/5/2007 Closed
5504031 WN802T - Online case 8/17/2007 Closed

Counting these two newly failed units - that makes five bad ones out of four... Yes, one of their replacement units has gone bad. No, it was no longer covered under warranty. Nope, it cannot be returned for replacement or repair. I offered to ship it back anyway - they did not want it, and suggested that I buy another unit.

This leaves me with two functional units, one replacement on the way, and one door stop.

Word to the wise? If you are planning to buy one of these - don't. If you have one of these already - check your warranty (1 year), and make sure you have the latest firmware update on it. I discovered the latest version was released November 20, 2007 (1.3.15NA). I am really hoping the previous firmware version was killing these, and by updating it to possibly get a little life out of my remaining ones.

I hope this post helps others,
~Michael

Sellers of consumer goods within the EU are obliged to guarantee the conformity of the goods with the contract for a period of two years after the delivery of the goods.

Any shorter period of time is illegal within the EU!

For those living in the UK: the guarantee is legally 6 years!!

See:
http://ec.europa.eu/consumers/rights/gen_rights_en.htm

The brick which broke with me some weeks ago and was RMAd showed disconnections very often, after I had bought it sometime in June/July 2007. This was with all firmware prior to v1.3.15. I had to constantly (daily) disconnect from the current and connect again. I read many postings in another forum complaining about the same symptoms of disconnections.

I upgraded my new brick (which is NOT the replacement for the RMAd one) immediately to firmware v1.3.15. It never showed signs of disconnection and this one is very stable. It has almost the identical serial number of the one which broke (I bought it at the same outlet).

Now, my guess is that all bricks, which once were using firmware versions prior to v1.3.15 caused damage to the bricks. Just speculation from my side. But the NETGEAR engineering dept. may wish to investigate this one.

Just to add mine to the list.

Bought a WN802T about a year ago. After six months it just died. Power light on, but nothing functioning. I got a replacement from Netgear. Now, six months later, the same thing has happened.

I need to purchase a new ADLS2 wireless modem. The only one they have in my local shop is the Netgear DG834N, but there's no way I'm purchasing this crap again.

We had one at work that went down in August/September (bought May/June). Didn't bother with support for it, simply replaced it with another one (different brand though)...
Surely a lot of companies/people that does exactly the same?

Nevermind, I brought it home som time ago, picked it apart tonight and removed the internal mini-pci. It started! :) Reflashed it with the latest firmware. So, the problem seems to be with the hardware of the mini-pci? I'll try to check the pins later when time is given. As soon as you plug the mini-pci in, the lan light goes out, seems allmost like a short circuit?

Anyone else who has opened theirs and allready measured the pins??

BR Jeb

BTW: It does work nicely in my bookshelf! If you fill it with lead it will even hold "Foundations of Computer Science" (another brick) in place! :D

:D:D:D:D:D:D:D:D

jeb wrote:
....BTW: It does work nicely in my bookshelf! If you fill it with lead it will even hold "Foundations of Computer Science" (another brick) in place! :D

Oh dear, bought my WN802T Feb 2007 and yesterday it died. Power light, nothing else, factory reset does nothing

Serial: 1KW16CLS.... (Firmware 1.3.15 ww)

Off to contact support

:(