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Forum Discussion
AC 1750 smart router connection issue
All lights on the AC 1750 are on and white. All devices in home show Wi-Fi signal is there and it’s connected. But can’t use Internet from any device; Says to check Internet connectivity. I have no idea what is going on, can you help please?
10 Replies
In order for others to help you, you will have to provide additional information. To start. AC1750 is not a model number it is a marketing rating for capacity. A Netgear model number will most likely start with an R. Look on the label of the router.
Your unspecified router is connected to a modem/gateway. Possibly supplied by your internet service provider. You need to provide the brand name and model number of the device. Again, look on the label on the device.
As a blind shot in the dark, power down (remove the power cord connection) on your modem/gateway. Do the same for your router. Let both set for a few minutes. Connect the power cord and boot up the modem/gateway. Give it plenty of time to boot and stabilize then power up your router. Give it plenty of time to boot and stabilize. Check you access to the internet..
Jayfisch wrote:
All lights on the AC 1750 are on and white.As Kitsap says, that's not much help.
Manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
That page will also have any software, firmware and drivers for your device, if they exist.
Look for the model number on the label on the device.
You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.
Thank you for your response. Here is some better information. The unit is an R 6400 smart router. My mom has been using it for at least a couple of the years with no problem Until now. All the lights are white and the devices in the room including two iPhones, TV and Nook detect the Wi-Fi Single but none can use it. Messages say check Internet connection. I’ve tried resetting and rebooting both router and modem With no effect.
Jayfisch wrote:
I’ve tried resetting and rebooting both router and modem With no effect.What was that modem?
If you mean that you have used the "reset" button on the back, you'll need so set it up from scratch. The Quick Start guide could help there.
The modem is a Hitron Tech. EN2251. All 3 modem lights are lit blue as well as all router lights lit white. I have tried pushing/holding the reset button on back of router for at least 30 seconds and I've unplugged both units for at least 30 seconds.
As I mentioned, all devices "see" the wifi signal but none can use it. Seems like an odd problem to me. I hope you can help.
Thanks!
Jay
