NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ClevelandBaller's avatar
May 30, 2017
Solved

Internet Down After Changing DNS?

I have an N750 router and am using it in an Air Force dorm, so all I normally need to do is plug it into the wall and it works. This is how I used it for the last 7 months, until I tried to change the DNS to be used with DNS Smart Proxy. Ever since then, I've been able to connect to the router but the internet hasn't worked, even after I switched the settings back and reset the router. How can I fix this?
  • TheEther's avatar
    TheEther
    Jun 03, 2017

    Try cloning your laptop's MAC address onto the router.  The option is on the router's Internet Setup screen towards the bottom.

10 Replies

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired

      Try to do another factory reset then reconfigure the router. 

      I suggest that you use a paper clip in resetting the router. 

  • Still didn't work :/ I've actually basically been using my laptop as a router with no problems by connecting with an Ethernet cable directly to the wall and just setting up a hot spot if that provides any clues
    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired

      Can you clarify further on what you meant by "using my laptop as a router...?"

      How are things connected to the router? 

      Normally, the router is in the center of all devices. The router will be the one to provide internet access on wired and wireless devices you have.

      So from the wall, the cable should be connected to the Internet or WAN port on the router and for configuration purposes you will have a PC to be connected to one of the 4 LAN ports. 

       

       

      I cannot access the Internet with my NETGEAR router; what troubleshooting steps should I follow?

  • I currently have my laptop connected directly to the wall, and I set up a wifi hotspot from my laptop to connect my phone to, which is what I meant when I said I was using it as a router. This works fine, but i means I can't carry my laptop around because then I would have to unplug it. The router isn't plugged into anything right now.
    • TheEther's avatar
      TheEther
      Guru

      Try cloning your laptop's MAC address onto the router.  The option is on the router's Internet Setup screen towards the bottom.