JNR1010v2 - Router does not connect to internet

Hello,

I have a 3 month old netgear wifi router, model number JNR1010v2. It was working fine until recently. It does not connect to the internet since the last two weeks. However, I am able to connect to the inetenet if i connect the ethernet cable directly to my laptop or PC. If i connect the same ethernet cable to the router, the led for the internet does not light up & i am unable to connect to internet,

I tried connecting my rotuer to my firend's connection with the same result. His router works fine on the same link.

Can you please suggest a suitable remedy?

Details:

Model Number: JNR1010v2

ISP: ACT internet (Provides an ethernet cable to home).

Thanks in advance

Krishna

Hardware

Troubleshooting

Krishnakall1973
Dec 08, 2015
Elaine

Thank you for your note. I did try the setup & much more. It has been confirmed that it is a hardware fault on the internet port in the router. I will be exchanging the router for a new one.

Best Regards
Krishna

6 Replies

Krishnakall1973
Aspirant
Nov 29, 2015
Additional Notes:

The PC is able to connect to rotuer just fine. However, running the initial setup again after a factory reset gives the following error - 'Please check if ethernet cable is connected'.

As stated earlier, the ethernet cable works just fine if it is connected to the PC directly,

Any troubleshooting or fix suggestions would be greatly appreciated.

Thanks in advance
KRishna
- ElaineM
  NETGEAR Employee Retired
  Dec 03, 2015
  Welcome to the community, Krishnakall1973
  
  You may want to see this link.
  
  Let us know what happens.
  - Krishnakall1973
    Aspirant
    Dec 08, 2015
    Elaine
    
    Thank you for your note. I did try the setup & much more. It has been confirmed that it is a hardware fault on the internet port in the router. I will be exchanging the router for a new one.
    
    Best Regards
    Krishna

Forum Discussion

JNR1010v2 - Router does not connect to internet