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Forum Discussion
LyletheIceman
Dec 02, 2016Aspirant
My PS4 will connect to my N750 router and the internet, but can't use PSN.
I am having an issue with my WNDR4300 N750 WiFi Dual Band Gigabit Router running on firmware version V1.0.0.32. It would seem that this router is cutting off connections with the Playstation Network....
- Dec 06, 2016
My PS4 is connected wirelessly, and no other device that we've used has had the issue so far. I changed the MTU down several times, and I'm afraid that didn't solve the problem. However, I think the problem might be elsewhere, as I was able to use an entirely different router and still had the same problem, so it appears that the router is not the issue.
ElaineM
Dec 06, 2016NETGEAR Employee Retired
Welcome to the community, LyletheIceman
How is your PS4 connected to the router?
Is it wired or wireless?
If it's wireless are there any other wireless devices that's been experiencing the same issue?
Try to lower down the MTU value on the router. See the link.
LyletheIceman
Dec 06, 2016Aspirant
My PS4 is connected wirelessly, and no other device that we've used has had the issue so far. I changed the MTU down several times, and I'm afraid that didn't solve the problem. However, I think the problem might be elsewhere, as I was able to use an entirely different router and still had the same problem, so it appears that the router is not the issue.
- ElaineMDec 06, 2016NETGEAR Employee Retired
Thanks for the update. Maybe the location of the Playstation.
See if you will get the same problem when you hardwired the unit to the router.