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Forum Discussion
alexisguiter
May 02, 2017Aspirant
N300 keeps disconnecting
Hey guys, I've set up my router as an access point for my house. It works for 12 to 24 hours but then disconnects from my modem. I've been searching for days but coudn't find the issue. Maybe som...
- May 04, 2017
I apologize for any inconvenience. If this is still within hardware warranty, you may get an RMA.
ElaineM
May 03, 2017NETGEAR Employee Retired
Welcome to the community, @alexisguiter
Just to verify, what's the exact model number of your NETGEAR router?
Do you have the latest firmware installed? Did you try resetting the unit?
Do you have another router in your house?
When you experience disconnection, do you still have lights on the router or it shuts off and do a reboot?
alexisguiter
May 03, 2017Aspirant
Hey ElaineM. I have the WNR2000v5, I do indeed have the latest firmware installed, and even tried re-installing it. I have also tried resseting the router multiple times. I do have another access point in my house, and my modem aslo works as a router. Finally When I experience a disconnection all the lights on the router stay solid green
- ElaineMMay 04, 2017NETGEAR Employee Retired
Can you provide your full network setup and label them?
How are the devices connected?
How about if you start from scratch and connect them one by one?
- alexisguiterMay 04, 2017Aspirant
Well I have tried to set up my network from scratch, but that was not proven successful. My network can be split into 3 parts: ground floor, 1st floor, 2nd floor. The ground floor only has my modem/main-routeur. The modem has a wifi extender specifcally used for my network TV. That same wifi extender on the first floor has an airport extreme working as a bridge connected to it. Finally the netgear N300 router on the first floor is connected via a powerline kit (PL1000) to the modem.
I should point out that I tried to switch the airport extreme with the netgear router. In this scenario the airport extreme works as intended (bridge mode) but the netgear router does not work as intended, and can only function as a router rathet than an access point.
This lead me to conclude that there might be firmware or hardware issues with my netgear router, but I am not really sure.