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dmp92996's avatar
dmp92996
Follower
Jun 17, 2017
Solved

R6400 and Computer setup

I just set up my new router today and it will connect to my phone but does not come up as a WIFI option on either my desktop computer nor my laptop computer. They both are using the original Verizon DSL modems wireless connection but not the new router. Help!

desktopwifi
Help
Installation
internet
  • DexterJB's avatar
    DexterJB
    Jun 21, 2017

    Hi dmp92996,

     

    1. Are the 2.4GHz and 5GHz LED's lit on the router?

    2. You can try resetting the router to factory defaults.

    3. If the issue persists, you can try changing the wireless channels.

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 21, 2017

    Hi dmp92996,

     

    1. Are the 2.4GHz and 5GHz LED's lit on the router?

    2. You can try resetting the router to factory defaults.

    3. If the issue persists, you can try changing the wireless channels.

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Jun 27, 2017

      Hi dmp92996,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team