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Forum Discussion
Solved
Router Status Link Fails
Hello all,
I am able to log in to my routers interface but when I click on Administration then Router Status I receive the following error.
You are not connected to your Router’s WiFi network
bobgrand Try to factory reset the router then reconfigure it manually.
5 Replies
Hi bobgrand,
1. Are you accessing the router vie the Desktop Genie or the Web Genie?
2. Are you connected to the router wired or wireless?
3. What is the model number of the router?
JamesGL
Community Team
Hi James,
1. I am accessing via Web Genie
2. Hardwired
3. WNDR3400v2
I didn't know there was a Desktop Genie. Where do I get the app as it may fix my problem.
Thank you
Bob
Hi bobgrand,
Please post the screenshot of the error message.
You can download it here.
https://www.netgear.com/home/discover/apps/genie.aspx?cid=wmt_netgear_organic
JamesGL
Community Team
