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same router, new isp and new modem now router not recognized
Hello and thank you in advance for your assistance!
I recently moved and changed isp (to Time Warner Cable) and had to buy a modem (Arris SB6141). I have an internet connection with the modem by itself, but when I connect the router I have no internet connection. I tried the Netgear genie and the message displayed is: "netgear router is not found or not supported. Also make sure the device is not connected to the guest network of the router and that no IPv6 is enabled." I assumed I'd need to change the MAC ID since the modem has changed, but since the computer doesn't recognize the router (same computer) and I can't get an internet connection with the router, I can't change any of the settings. Can anyone help, please? Thank you!
THANK YOU ALL! It appears I hadn't reset the router when I thought I had and the cable was bad (I should have checked this first). I'm all set. My sincere appreciation for your generous help! Jane
9 Replies
Did you hard reset the router? Did you turn off the modem and router, wait for couple minutes. Turn on router, turn on modem. If you did not tried it. try this first.
- Thank you. Yes I tried all of those things before I posted (I should have said that). I've also tried using Netgear Genie to "fix" the network and it fails to do so.
Disconnect your router from everything except power. If you aren't sure whether you have successfully performed a factory reset, then do it again. This video shows the general procedure and works with most Netgear routers (link).
Once you have performed the reset, connect a single computer the router. It's preferable to connect to one of the router's LAN ports, but you can connect to the router's default Wi-Fi network. The default Wi-Fi SSID and password will be printed on a label attached to the router. Do not connect the router to the new modem, yet. Make sure your computer is set to obtain an IP address dynamically.
Log into the router via 192.168.1.1 or http://routerlogin.net. Proceed to set up the router as usual (e.g. Wi-Fi, admin password, etc.). If your modem's address is 192.168.1.X, then you will either need to change the modem or router to use a different subnet. For example, you can change your router to use 192.168.2.1/255.255.255.0. This is done in LAN Setup on the router. Then, make adjustments to the router's Internet settings according to your ISP's instructions (e.g. if your ISP requires a login, then enter them). Finally, connect the router to the modem.
Thank you. I tried what you suggested and reset the router, connected the router directly to the computer and tried to log into the router per your directions, but get a message telling me to connect the modem and I can't bypass it.
How do you obtain WAN IP address from your new ISP? same as before or it is different? Like dynamically obtaining or ISP gave you a fixed ip address you will use or do you need to log in? And again if you pug in your PC directly to the modem does it connect to the Internet?
Thank you. Yes, I have internet when I bypass the router and only have the modem connected to the computer. I don't need to login or use a fixed ip address. It is a cable connection and always "on".
