NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

tdcunningham's avatar
tdcunningham
Aspirant
Nov 25, 2018
Solved

AC2400 only lets device connect to Guest account

Netgear "customer support" is a never ending circle of nothing, so hopefully the community can help.

 

Just bought an AC2400 wifi router, it's running V1.2.0.32_1.0.1 firmware. I'm using 'Access Control' MAC filtering and successfully added (10) other devices.

 

One final device (a laptop) is unable to connect...to the primary (2.4G / 5G) SSIDs. However, it does connect to the 'Guest' login.

 

I've tried: turning both the laptop and router off & back on again; deleting and re-installing the laptop's wifi adapter and verified it has the most current driver; deleting and re-adding the laptop in the the 'Access Control' list; and disabling 'Access Control'.

 

Thoughts or ideas are greatly appreciated.

Troubleshooting
  • Jojoe64's avatar
    Jojoe64
    Dec 01, 2018

    Just bought this router also  had the same issue with only connecting to Guest network for wireless  , I just simple unchecked the box for  smart connect , for wirelessl , after that not a problem , router works great 

5 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Nov 27, 2018

    Have you tried to remove the wireless networks saved in the laptops wireless settings then try to connect to the network again?

     

    DarrenM

    • Jojoe64's avatar
      Jojoe64
      Initiate
      Dec 01, 2018

      Just bought this router also  had the same issue with only connecting to Guest network for wireless  , I just simple unchecked the box for  smart connect , for wirelessl , after that not a problem , router works great 

      • Jojoe64's avatar
        Jojoe64
        Initiate
        Dec 01, 2018

        Also I forgot to mention , use the Netgear genie webpage on computer to change the setting , if you cannot connect to computer using wireless , plug a landline into your computer that is connected to your router , type into your browser 192.168.1.1 to access Genie webpage , login is '' admin '' password is the password that is on your router , or the one you created 

    • tdcunningham's avatar
      tdcunningham
      Aspirant
      Dec 02, 2018

      Thanks for the suggestion, I tried that after removing the wifi adapter from device manager, but it still didn't work.

       

      Turns out the fix is unchecking the 'Smart Connect' feature that (supposedly) lets the router select the WiFi band.