NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Android 5.1 Genie App Login Failure
Kindle Fire Genie App Login works smoothly. Android 4.4 Genie App Login works smoothly. Multiple phones running Android 5.1 repeatedly fail Genie App Login. States Login system busy, try again later.
Hi @ShaggyRogers,
I was able to do some tests using the same version of Android and router firmware version and did not encounter any issues. Please try performing a firmware re-flash then reset and reconfigure the router. You may refer to the links below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665Regards,
Dexter
Community Team
7 Replies
Hi @ShaggyRogers,
1. What is the model number and firmware version of your router?
2. What is the version of the NETGEAR Genie app that you have installed?
3. Are there other devices (computers) that are able to login through the program/app?
4. Was it working before with the Android 5.1 phones?
5. What are the model numbers of those devices?
Regards,
Dexter
Community Team
- Router Model: R7000
Firmware Version: V1.0.5.48
Android 5.1 devices fail login stating router busy try again later. All previous Android devices login just fine, including kindle fire HDX. Not isolated incident as per numerous other customer statements.
I can get by for now using my older devices. Would eventually like support for my barn new Android 5.1 phones.Hi @ShaggyRogers,
1. Have you tried uninstalling and re-installing the app?
2. Did you modify the router password?
Regards,
Dexter
Community Team
Not a password problem as multiple other devices that are not Android 5.1 login just fine. Resetting. Uninstall are ineffective. I've been unsuccessful south 2 different router updates to change this issue. Android 4.4.4.1 phone logs in just fine. Kindle Fire HDX 4.5.5.1 works just fine. Windows 10.1 works just fine. Have never been able to login from Android 5.1 devices. Genie App version 2.4.26