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Gizzard's avatar
Gizzard
Star
Jul 24, 2015
Solved

BT Vision (UK IPTV / Internet) - Multicast + Unicast on same wired port??

Hi,

 

I recently bought a Nighthawk R8000 to replace my BT Home Hub 4. All went well until I checked the BT Vision service I have. This box uses standard internet and multicast for TV services.

 

The problem I have is I can only have one or the other working at any time. So if I configure IPTV in bridge mode to wired port 4 I get the multicast TV channels but lose the standard Internet features.

If I then disable IPTV bridge mode I get normal internet services but lose the multicast channels.

 

Is there a mode / setting etc that supports both multicast IPTV and unicast traffic to the same wired port?

 

It feels like this should be possible I'm just not sure of what method to achieve it.

 

Cheers,

Wayne.

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Troubleshooting

26 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Jul 30, 2015

    Hi Gizzard

     

    Welcome to the community!

     

    As of this time, that feature is not supported yet. It will be added in the future fw release. Please keep posted. 

     

    Regards,

     

     

  • Gizzard's avatar
    Gizzard
    Star
    Aug 01, 2015
    Hi Elaine... knowing my top of the range netgear can do what my old BT Home hub can do is very disappointing. Do you have an ETA for this feature?
    Thanks Wayne.
    • Snowmatt's avatar
      Snowmatt
      Tutor
      Aug 03, 2015

      I agree with this. My router is an R7000, but having the same issue. These routers are high end and an such should have high end support. BT vision has been available for some time, so there should have been plenty of time the nighthawk routers to be updated to work as replacement for the stock routers.

    • Gizzard's avatar
      Gizzard
      Star
      Aug 03, 2015

      Correcting typo: "Hi Elaine... knowing my top of the range netgear can't do what my old BT Home hub can do is very disappointing. Do you have an ETA for this feature?
      Thanks Wayne."

      • ElaineM's avatar
        ElaineM
        NETGEAR Employee Retired
        Aug 03, 2015

        Hi Wayne,

         

        Unfortunately, we do not have an ETA for this. However, I highly recommend you post this as an Idea in this board to get more attention.

         

        Regards,

  • NGEddie's avatar
    NGEddie
    Aspirant
    Jan 11, 2016

    Just wanted to add that my Netgear Nighthawk x4s (d7800) router/modem received a firmware upgrade lastnight (1.0.0.46) - in the firmware notes it mentioned that it was a fix for UK iptv issues specifically BT/plus net.

     

    After installing the firmware I can confirm that I now receive BT sport channels directly and without any issues (though I have only just done the firmware so we will see in the long term). I didn't need to change any settings, it just worked after the router reboot.

    Whether this is true for all nighthawk router/modems I don't know, but definitely for the D7800.

    Regards,

    • Snowmatt's avatar
      Snowmatt
      Tutor
      Jan 11, 2016

      Yes, the r7000 has also received an update and one of the features is bt tv support and all is working well now. 

  • Gizzard's avatar
    Gizzard
    Star
    Jul 03, 2016
    Yes.... it needs a firmware update that's Neen applied to other nighthawk routers but not the R8000
      • kev192's avatar
        kev192
        Aspirant
        Jul 15, 2016

        Does it work, if so an idiots guide to setting it up would be good.

  • nightspider's avatar
    nightspider
    Aspirant
    Jul 23, 2016
    Ok this is working for me

    I didn't check the disable IGMP proxy I checked the box just below it and the Internet channels started working

    Just to confirm I have a Netgear R8000 instead of the Hut Home hub connected via power line adapters to the BT youview box via a TP link switch

    Any questions please feel free to ask