I'm really frustrated and I hope this community can provide an answer. After all the hype around this router, it's the one that's given me the most problems. About a month and a half ago...completely randomly it seems, I couldn't connect to the router anymore. Not through the IP, routerlogin.net/com...nothing. It just says page cannot be displayed. I did everything I could possibly think of, tried all the suggestions i could find here and otherwise and still nothing would work. I finally did a hard reset and obviously lost all my settings...and RIGHT AFTER the hard reset after the firmware upgrade, I can't connect to the router again. What could be causing this? Is there any way around it?

The router worked fine until about a month and a half ago. Then I stopped being able to connect to the admin page. Multiple hard resets didn't do anything. I ended up RMA'ing it and the new replacement works fine (at the moment).

Can't connect to router (even after reset)

11 Replies

Retired_Member
Jul 19, 2016
you have to use a wired PC and reboot it and the router while connected via any lan port and re-enter all your settings
- truthlesshero
  Guide
  Jul 19, 2016
  Did that. Both connected to the modem and not. Doesn't work.
  - Retired_Member
    Jul 19, 2016
    Just to be clear is it that you cannot connect to internet using the r7000 or you cannot connect to the router's Admin page if the latter un install anti-virus and try again.
IrvSp
Master
Jul 19, 2016
If you are running Windows, then possibly Windows Defender is in the way of connecting?

On a Windows machine open a CMD prompt and enter IPCONFIG /ALL and post (copy and paste) the results here please.

What Firmware version are you running?

Was it woking before you flashed the firmware upgrade?

Are you having this problem with ALL devices?

I assume you can still get to the Internet though, correct?

routerlogin.net should work for ANY IP address of the router (I assume you had a typo in routerlogin.net/com).

Have you tried clearing the Browser Cache?

Have you tried a different browser?
- truthlesshero
  Guide
  Jul 19, 2016
  to answer the questions,
  
  gateway IP did change after reset. I've tried it (192.168.1.1) and same problem as before reset...web page is not available.
  the modem is not in router mode. Everything else wouldn't be working if it was.
  
  I don't have windows. I use linux. netstat shows everything fine. I can ping the router without a problem. I'm having the same problems after the update than i did before. And since I can't reach the admin page, I can't reload the older firmware (which also had the problme which is why i'm here...)
  
  I'm using the latest firmware. I can't do anything about the firmware. I cannot log in to the webpage. It upgrade the firmware during first run but I can't actully get to the admin page. It did not work before the hard reset...it's the reason i did the hard reset. As I've said, i've tried wired, wireless, direct connect, multiple devices.
  I've tried different browsers (chrome, firefox), laptop, chromebook, android phone, PC.
  - IrvSp
    Master
    Jul 19, 2016
    Ahh, it is in Access Point mode...
    
    routerlogin.net will only work when it is acting as the DNS server.
    
    You need to log into the main router that the AP is connected to and see what IP Address the AP is at. Note that they must be on the SAME subnet too. If you had changed the IP Address of the main router YYY.YYY.Y.xxx (Y's are the changed value) do to a reset then you can't even get to the AP. 'Y's' must be the same on both router and AP.
    
    Might have to do the RESET on both router and AP and manually reconfigure both?

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Can't connect to router (even after reset)