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Narkis's avatar
Narkis
Aspirant
Jun 17, 2016
Solved

Nighthawk R7000 and Playstation Now

Hello there. 

 

I have a Nighthawk Router and I have been having trouble with trying to get connection with my Playstation Now Account,  When using the nighthawk it says my connection isn't good enough to handle the connection right now but when I plug my PS4 into my modem and Ignore the router it works fine,  

I'm using a wired coection and the Playstation now is like a streaming service for Playsation game (incase people don't know) 

 

If anyone can help me with this issues that will be great, 

 

I have also tried to restart my router and Modem and have the same results, I'm going to turn off QoS and see if that helps very soon and will keep you posted 

Installation
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Jun 26, 2016

    Hi Narkis,


    Reset the router after the update and manually reconfigure it. If you are using the QoS, make sure to set the priority of the PlayStation to High if you want it to have more priority with the bandwidth.

     

8 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jun 21, 2016

    Hi Narkis,


    1. What is the firmware version of the router? Check support.netgear.com for the latest firmware.

    2. What is the speed you can get from the router when using a computer?

    3. Please perform a reset and manually reconfigure.

    • Narkis's avatar
      Narkis
      Aspirant
      Jun 25, 2016

      I believe I need to update my Firmware as it's not the latest one, 

      DL is around 70mbps and Uploads is around 18Mbps 

      I will note that when I turned off QoS it worked but I wanted to use that as part of the router 

      • Narkis's avatar
        Narkis
        Aspirant
        Jun 26, 2016

        So I updated the Firmware and put QoS back on and it no longer works, 

        I have tired the other options and still it doesn't work 

         

  • Narkis's avatar
    Narkis
    Aspirant
    Jun 30, 2016
    Hello updated my firmware and reset the router seems to have worked, sorry for the late response I've been busy working and had no chance to get to my PC,

    Thanks again for all the help and fast response on my issue
    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Jun 30, 2016

      Hi Narkis,

       

      Thank you for the feedback. It's my pleasure helping you.