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Forum Discussion
Nighthawk router blocking Xfinity website
I get the below error when trying to log into my account. Also I can't use my Xfinity apps do to this as well. This randomly happened after I updated my Xfinity app. I thought that was the issue but I noticed I could not log in on my computer also. I don't have any sites blocked on my router. I'm not sure why this happened. Any tips to solve this? I prefer not to do a factory reset.
Router Info:
Firmware Version v1.0.11.123
16 Replies
what modem/gateway is the R7000 connected to?
have you tried a different dns provider?
You could try googles at 8.8.8.8 or 8.8.4.4
https://kb.netgear.com/30510/How-do-I-set-static-Domain-Name-System-servers-on-my-NETGEAR-router
First, try to determine if the problem is with the router/ISP or with the Xfinity service provider.
If you have an application on your smartphone - see if it works by the telephone operator (WiFi off on smartfon).
If the application works on cell data, only then you will need to check the router.
GregGreg wrote:First, try to determine if the problem is with the router/ISP or with the Xfinity service provider.
If you have an application on your smartphone - see if it works by the telephone operator (WiFi off on smartfon).
If the application works on cell data, only then you will need to check the router.
It works when I use my cell data.
