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No internet access after installing firmware update 1.0.4.18
Soon after installing firmware update 1.0.4.18 on my Nighthawk R8000 webpages failed to load from all connected clients
My ISP tested my internet service and no issues where reported
Inbound connections to my home network where working ok and websites would load while connected to 3rd party vpn
On testing dns lookups where timing out
I was able to get it to work by disabling parental controls with opendns
Look ups worked ok with parental controls and circle enabled
The issue appears to be with parental controls and opendns, websites worked ok for a short time after restarting the router but the issue would soon happen again
I have checked the opendns status for service issues and can access the opendns parental control dashboard so i'm not sure what the problem is.
My router is currently configured to use cloudflare dns resolvers and everything is working well
Is anyone else experiencing any problems?
I installed the latest firmware update V1.0.4.28_10.1.54 and enabled standard parental controls and so far so good internet is working fine
The update did fail to install a few times over wifi but I got it to sucessfully install after I turned off my nighthawk wifi extender EX7300
I updated from V1.0.4.18_10.1.49 to V1.0.4.28_10.1.54 and noticed I had to enable the smart connect feature again after the update got installed
Other issues are reported on this thread that I didn't experience
I opened this discussion for internet access issues with V1.0.4.18_10.1.49 and after I installed the latest firmware V1.0.4.28_10.1.54 my internet access issues (with standard parental contols enabled) seem to be fixed.
50 Replies
- I am also having the same issue, I installed the new firmware and now I cannot connect to the internet or the router page. For a brief few minutes I was able to get to the internet after another reboot, but as soon as I tried the router page internet was down again. I have not been able to get it working again since.
Can you confirm if you have parental controls with opendns enabled?
I also had major connection problems with .18 and I use the parental controls. Everything is fine after I went back to .12.
- I don't use parental controls. Eventually I was able to get back into the router page. It looks like they have some new tos you need to accept before anything can use the internet after the update.
Protocol-X wrote:
I don't use parental controls. Eventually I was able to get back into the router page. It looks like they have some new tos you need to accept before anything can use the internet after the update.Just to confirm, your internet was shutting off after a while on .18, but after you accepted the TOS, it works fine now? Also, where were you able to accept/view the new TOS?
Also, do we need to factory reset after upgrading the router? I did not do that, so not sure if that's why I might be having an issue. I have a lot of static IP devices that I need to keep, so didn't want to factory reset if I don't have to.
Hi waynelloyd,
I have sent you a message. Please check your inbox.
Regards,
Blanca
Community TeamMy R8000 is working again
Posting the steps I used to get it working although I think switching the primary and secondry dns servers under internet settings with standard parental controls enabled would have also fixed this with less hassle
I flashed the router with dd-wrt kong mod had the same issue accessing websites with opendns resolvers configured, I fixed this by swapping primary and secondary dns servers, everything worked ok for a couple of days so I decided to flash the router back to netgear stock firmware V1.0.4.18_10.1.49 I had no further issues with dns lookups and accessing internet sites
The current DNS settings with Standard parental controls enabled (default with no changes/swapping)
Primary 208.67.222.222
Secondary 208.67.220.220
The fix in dd-wrt was switching these to make the secondary the new primary
Yes, same exact issue. Thank you so much for posting!
Do we have a resolution that can be shared? I turned off my parental controls and I'm still having issues. Are we just rolling back to the previous version of firmware?
After I re-installed 4.18, i did a factory reset, and re-entered all my configuration manually (not using the saved config). Parental controls are off, using opendns still. I've had no conectivity problems, even turned on smart connect, and things have been very stable (7 days since last reboot). my 2.4 and 5.0 ssid names are different. Wired internet is also good.
I am having problems with usb shared names changing back to what they defaulted to though. not sure what triggers the change back.
After a full factory reset mine worked for about 12 hours, then all the same problems came back and all my devices started showing connected with no internet again. This is rediculous.
I also have the R8000 installed in my home with the parental controls through opendns enabled. It goes down multiple times per day. There seems to be no reason why. It has gone down in the middle of the night when only one or two devices were actually using it. This is really frustrating. I would like to know how to go back to the previous firmware. After I restart the modem, it begins working again.
What do I do? How can I fix this? I am not knowledgable enough to discuss DNS lookups etc. I just know enough to update the firmware when needed.
The troubleshooting tips on the support page do not help.
At the cost of turning off the parental controls, it's been stable for me. Others have tried the same thing though, and it did not make it more stable for them.
I did do a factor reset and manually enter my many changes back in.
So you left the parental controls off indefinitely?
Or were you able to turn them back on after the factory reset and reinstall of the updates?
- Just go back to the old firmware version and you will be fine.
Download the older firmware version to your desktop.
Go to router upgrade and select the older firmware file on your desktop.
Click upgrade ( in this case it will downgrade)
Your done until a permanent fix is provided.
Yes, I have the same problem disconnected to the internet after updating to the new firmware 1.0.4.18. I got this problem after 1 day on the new firmware, I tried resetting the router, it fixed the problem but after 30 minutes again no internet. I have 16+ devices in my home connected to this router.
My router settings :
Access Control >ON base on mac address ,
Open DNS Parental Control >ON,
2.4G and two 5G's>ON,
Guest access>OFF.
Readyshare>ON
USB 3.0 connected to 64 GB Flash Drive
USB 2.0 connected to 1 TB harddrive.
My solution is go back to previous firmware 1.0.4.12 and everything is back to normal until now.
At this moment I don't need to update to the new firmware.
Peace.
Cimol wrote:
Yes, I have the same problem disconnected to the internet after updating to the new firmware 1.0.4.18. I got this problem after 1 day on the new firmware, I tried resetting the router, it fixed the problem but after 30 minutes again no internet. I have 16+ devices in my home connected to this router.
My router settings :
Access Control >ON base on mac address ,
Open DNS Parental Control >ON,
2.4G and two 5G's>ON,
Guest access>OFF.
Readyshare>ON
USB 3.0 connected to 64 GB Flash Drive
USB 2.0 connected to 1 TB harddrive.
My solution is go back to previous firmware 1.0.4.12 and everything is back to normal until now.
At this moment I don't need to update to the new firmware.
Peace.
Other than using Open DNS Parental Control I've got basically the same setup, but using a mix of Windows PC's, iPad's, Smart TV, and Amazon devices. Works for me. I think the Parental Controls have been causing people problems. I'm sure you need it, but you could re-install the firmware and test without it to confirm.
IrvSp wrote:
Cimol wrote:
Yes, I have the same problem disconnected to the internet after updating to the new firmware 1.0.4.18. I got this problem after 1 day on the new firmware, I tried resetting the router, it fixed the problem but after 30 minutes again no internet. I have 16+ devices in my home connected to this router.
My router settings :
Access Control >ON base on mac address ,
Open DNS Parental Control >ON,
2.4G and two 5G's>ON,
Guest access>OFF.
Readyshare>ON
USB 3.0 connected to 64 GB Flash Drive
USB 2.0 connected to 1 TB harddrive.
My solution is go back to previous firmware 1.0.4.12 and everything is back to normal until now.
At this moment I don't need to update to the new firmware.
Peace.
Other than using Open DNS Parental Control I've got basically the same setup, but using a mix of Windows PC's, iPad's, Smart TV, and Amazon devices. Works for me. I think the Parental Controls have been causing people problems. I'm sure you need it, but you could re-install the firmware and test without it to confirm.
Maybe someday I'll try again but at this moment I stay with 1.0.4.12.
I have the same experience with version 1.0.4.18.
I AM using parental controls with Open DNS.
I reversed to v 1.0.4.12 and all is normal again.
I would appreciate and guidance.
KFarm
I am also having issues with this firmware update. I have to restart my router almost daily. I bought it a little over a year ago and had absolutely no problems until I installed this update. I tried a factory reset over the weekend and the problem returned today.
I also have parental controls enabled via opengbs.
Thanks for the update. I'm still using V1.0.4.12_10.1.46 because
THE NEWER FIRMWARE VERSION DOES NOT WORK IF YOU USE OpenDNS PARENTAL CONTROLS.
Here's a recommendation to NETGEAR: FIX IT.
Simple. Then send an announcement that you...
FIXED IT.
Simple.
