Packet loss between my PC and modem

Question

So I'm trying to figure out why I'm experiencing some pretty heavy packet loss within the past few days that seems to be affecting only my desktop PC. I have a Netgear Nighthawk AC3200 Wi-Fi Router with DOCSIS 3.1 Cable Modem, that is roughly 10 feet away from my desktop PC. My PC has an ASUS ROG Strix Z490-E motherboard with an Intel Wi-Fi 6 AX201 adapter. Speedtest results average around 650Mbps down/25Mbps up. I'm not really sure what to do here. I have done a factory reset on my modem-router, updated my wifi driver, reset network settings on my PC.. can't think of anything else.

Here is a trace to a videogame server (Valve Matchmaking Server (Virginia srcds1155-iad2 #4) 162.254.192.147);

michaelkenward · Answer

A lot of questions about routers are generic. In this case you are asking about connection issues with a cable modem.
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You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here: Cable Modems &amp; RoutersI will ask the Netgear moderator to move your message.In the meantime you could visit the support pages:Support | NETGEARFeed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.You may have done this already. I can't tell from your message. I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.
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My PC has an ASUS ROG Strix Z490-E motherboard with an Intel Wi-Fi 6 AX201 adapter.
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There have been driver issues with Intel's Wi-Fi 6 devices.
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FURRYe38 · Answer

Do you see same loss with a ethernet connected PC to the back of the modem with ALL other devices disconnected and WiFi turned OFF on the modem to test?&nbsp;
Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlhttps://highspeed.tips/docsis-events/
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sh1ro&nbsp;wrote:
So I'm trying to figure out why I'm experiencing some pretty heavy packet loss within the past few days that seems to be affecting only my desktop PC. I have a Netgear Nighthawk AC3200 Wi-Fi Router with DOCSIS 3.1 Cable Modem, that is roughly 10 feet away from my desktop PC. My PC has an ASUS ROG Strix Z490-E motherboard with an Intel Wi-Fi 6 AX201 adapter. Speedtest results average around 650Mbps down/25Mbps up. I'm not really sure what to do here. I have done a factory reset on my modem-router, updated my wifi driver, reset network settings on my PC.. can't think of anything else.
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Here is a trace to a videogame server (Valve Matchmaking Server (Virginia srcds1155-iad2 #4) 162.254.192.147);
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sh1ro · Answer

I haven’t had any issues before with the Intel Wi-Fi, so I’m not sure what to do here. I have tried multiple driver versions, including one that was released a few days ago, version 22.100.0.3.

sh1ro · Answer

I don’t have a long enough ethernet cable to reach my PC, so I ordered one and it will be here tomorrow. In the meantime, I went out and checked the cable from the modem to the outside cable. There are no visible issues that I could see, no splitters, etc. Xfinity was out before due to a complaint of low connection speed and they recommended that we purchase this modem router. Everything else was fine according to them.

sh1ro · Answer

Update: I have peformed a test using an ethernet connection and the problem still exists. Reinstalled Windows as well.

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Packet loss between my PC and modem

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