NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Poor Support
I've worked with six plus techs, for over 7 months, on multiple issues with my R7000P Nighthawk, with no progress what ever. I've written two letter to the CEO's office with no responses. How do I get help with these issues that should have been resolved. According to the community, some have existed since inception of this product. I've used Netgear for almost 30 years, now I'm totally feed up with this product and the lack of support.
9 Replies
What issue are you running into?
Some of it might be the fact that it was released in 2016 and while isn't considered end of life, isn't getting much for updates.Most updates are just security related.
You can always check into 3rd party firmwares for that device. I've heard good things about modifying it. (does void warranty)
Garyleetoo wrote:
How do I get help with these issues that should have been resolved.
Start here.
According to the community, some have existed since inception of this product.Care to point us to some of those messages? It might help to advise you on what causes grief at your end.
I have used an R7000P since it was released, more than five years ago. Hardly a problem in sight. Just keeps soldiering on.
1) VPN won't work
2) 5G quits id MIMO is on
3) adding a new device to the network takes a restart to be noticed, or one has to wail hours or even days to be noticed.
4) The Circle add comes up at even logon and can't be disabled.
I've tried one R6900P and and two R7000Ps, all had the same issues.
Netgear has been working on these issues since March and has resolved none of them.
I've written three letters to the CEO and received zero responses.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What channels are you using? Auto?
Any Wifi Neighbors near by? If so, how many?How is advanced Wifi Settings configured on the router?
Now What????
Engineering did a remote, as I watched. They had the same issues as I did (on the VPN issue, they haven't worked on the others). They said that they would summarize and report back. That was a week ago. Today I sent and email and ask for an update. I received a "do not reply" email, stating that the case is closed. After working on the issue since May, with no closure or resolutions, and putting the other issues on hold to "work on one at a time". Now what? I'm stuck with a router that I purchased in February, worked with NetGear on for all this time, and still have a router with none of the issues resolve, and now out of support time. On top of all that, no one from the main office will answer any of my five letters, one even sent by registered mail.
