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Forum Discussion
R6400V2 REMOTE MANAGEMENT STOPPED WORKING
I have the above router and remote management is enabled both through the router itself at port 8443 and the Nighthawk App. It will work for a week or so, and then stops working. I tried rebooting the router daily remotely, and it worked maybe 3 weeks, but the stops being able to reconnect. Any solutons?
I should mention that in my home, I had an R7000 and the same occurred. I could not fix it so I had to switch to an Eero, which works flawlessly - need thta funciionality.
This seems to be a common problem. If there is no fix, I will spend the money and buy another brand for this property too and cross Netgear off my list of routers for future purchases.
15 Replies
Power cycle the ISP modem and Router OFF for 1 minute then back ON?
Factory reset the router and setup from scratch.
Be aware that NG is moving away from supporting remote management and has been removing this freature from recent FW updates on most NG router products. So only way to do some limited management is by using the Nighthawk app with Anywhere Access enabled.Netgear has set up a community forum specifically for Smart WiFi Router products:
https://community.netgear.com/t5/General-WiFi-Routers-Non/bd-p/home-wifi-routers-general
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank youI posted to the Nighthawk Routers section??
I had done a factory reset and restart. I lose access regularly. The real problem isn't that I can't access the router, every week I lose outside access to the home network so I cannot use my Nest thermostat. If I go there and reset the modem, it starts working again for a week, so I started remotely rebooting daily, and that prolonged the time to loss of the network, but didn't fix it. The same thing happened to the R7000 I had as I noted.
That router is 60 miles away from my primary house, and I want to adjust the thermostst before I go!!!
The 6400 series router is a Smart WiFi Router, not NightHawk.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
mdecaro wrote:
I have the above router and remote management is enabled both through the router itself at port 8443 and the Nighthawk App.
Are you using Anywhere Access? (It was calked Remote Access.)
Have you caught up with the changes to Netgear's cloud services?
I have activated access from the nighthawk app (ios) as well as remote management (https://xxx.xxx.xxx:8443). No luck either way.
What cloud changes?
Enablign anywhere access only allows you to connect to the router remotely with the NIghthawk app. There is no remote browser access anymore. Mobile app is useless if you want to do anything advanced with the router.
