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Wahe's avatar
Wahe
Tutor
Jan 07, 2022
Solved

R6700 Disconnecting periodically.

Logs below.

Modem is SB8200, Router is R6700v2. Disconnects seem to not happen when wired in to the modem directly. Already power cycled, downgraded the firmware (and updated the firmware) and factory reset the router.

In the R6700v2 settings, I can check the connection status. Lease Obtained sits at 1 hour or 2 hours for the most part. DHCP refreshes half way through, so the when it renews every 30 minutes or 1 hour, it disconnects. I cannot change the lease time in the R6700 settings nor in the SB8200 settings. I attempted to assign my computer an IP so it wouldn't have to deal with DHCP, but I either did it wrong or it didn't work and still disconnects me. Ipconfig /all shows my lease expiring in 24 hours.

The disconnects aren't a crazy big problem, but sometimes they can be long enough to where I get disconnected from games. As you can see in the logs, it's 1 second, but that one second for the router turns into about 3-4 seconds for me.

I've tired everything that I think I could do to resolve the issue outside of buying a new router and seeing if it still happens.

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 15:07:19

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 15:07:17

[Internet connected] IP address: [IP] Thursday, January 06,2022 15:07:02

[Internet disconnected] Thursday, January 06,2022 15:07:00

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 14:41:04

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 14:20:02

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 14:07:13

[Internet connected] IP address: [IP] Thursday, January 06,2022 14:07:02

[Internet disconnected] Thursday, January 06,2022 14:07:01

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 14:01:00

[DHCP IP: (192.168.1.17)] to MAC address 04:92:26:D8:7F:46 Thursday, January 06,2022 13:57:50

[DHCP IP: (192.168.1.12)] to MAC address 26:C8:1D:A1:48:DF Thursday, January 06,2022 13:55:00

[DHCP IP: (192.168.1.11)] to MAC address 4C:82:CF:4A:6E:B4 Thursday, January 06,2022 13:45:03

[DHCP IP: (192.168.1.14)] to MAC address 88:B6:EE:20:30:61 Thursday, January 06,2022 13:44:32

[DHCP IP: (192.168.1.18)] to MAC address 28:57:67:4D:2E:D0 Thursday, January 06,2022 13:44:30

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 13:44:10

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 13:37:30

[Internet connected] IP address: [IP] Thursday, January 06,2022 13:37:02

[Internet disconnected] Thursday, January 06,2022 13:37:01

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 13:27:36

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 13:10:55

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 13:00:34

[DHCP IP: (192.168.1.3)] to MAC address F0:77:C3:80:89:BE Thursday, January 06,2022 13:00:05

[DHCP IP: (192.168.1.15)] to MAC address 3E:08:80:74:3F:72 Thursday, January 06,2022 12:53:54

[DHCP IP: (192.168.1.8)] to MAC address 08:3A:88:05:EA:1D Thursday, January 06,2022 12:49:59

[DHCP IP: (192.168.1.2)] to MAC address 9C:76:13:11:94:54 Thursday, January 06,2022 12:48:49

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 12:45:38

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 12:37:23

[Internet connected] IP address: [IP] Thursday, January 06,2022 12:37:02

[Internet disconnected] Thursday, January 06,2022 12:37:01

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 12:15:50

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 12:07:16

[Internet connected] IP address: [IP] Thursday, January 06,2022 12:07:01

[Internet disconnected] Thursday, January 06,2022 12:07:00

[DHCP IP: (192.168.1.4)] to MAC address 34:48:ED:CC:F2:3A Thursday, January 06,2022 11:53:48

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 11:46:00

[DHCP IP: (192.168.1.17)] to MAC address 04:92:26:D8:7F:46 Thursday, January 06,2022 11:36:43

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 11:16:15

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 11:07:14

[Internet connected] IP address: [IP] Thursday, January 06,2022 11:07:02

[Internet disconnected] Thursday, January 06,2022 11:07:00

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 10:46:18

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 10:37:23

[Internet connected] IP address: [IP] Thursday, January 06,2022 10:37:03

[Internet disconnected] Thursday, January 06,2022 10:37:01

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 10:16:33

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 09:46:40

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 09:37:19

[Internet connected] IP address: [IP] Thursday, January 06,2022 09:37:03

[Internet disconnected] Thursday, January 06,2022 09:37:02

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 09:21:29

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 09:07:14

[Internet connected] IP address: [IP] Thursday, January 06,2022 09:07:03

[Internet disconnected] Thursday, January 06,2022 09:07:02

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 09:01:05

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 08:43:03

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 08:26:22

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 08:06:44

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 08:01:00

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 07:46:28

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 07:36:32

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 07:16:45

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 07:07:23

[Internet connected] IP address: [IP] Thursday, January 06,2022 07:07:03

[Internet disconnected] Thursday, January 06,2022 07:07:01

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 07:05:08

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 06:45:24

[DHCP IP: (192.168.1.19)] to MAC address E0:51:63:2B:9E:B7 Thursday, January 06,2022 06:42:04

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 06:37:12

[Internet connected] IP address: [IP] Thursday, January 06,2022 06:37:04

[Internet disconnected] Thursday, January 06,2022 06:37:03

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 06:30:53

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 06:20:57

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 06:06:02

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 05:37:21

[Internet connected] IP address: [IP] Thursday, January 06,2022 05:37:03

[Internet disconnected] Thursday, January 06,2022 05:37:02

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 05:36:12

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 05:07:12

[Internet connected] IP address: [IP] Thursday, January 06,2022 05:07:03

[Internet disconnected] Thursday, January 06,2022 05:07:01

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 05:06:25

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 04:36:35

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 04:26:26

[DHCP IP: (192.168.1.10)] to MAC address 00:71:CC:8E:C6:C1 Thursday, January 06,2022 04:15:40

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 04:11:26

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 04:07:15

[Internet connected] IP address: [IP] Thursday, January 06,2022 04:07:03

[Internet disconnected] Thursday, January 06,2022 04:07:01

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 03:56:32

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 03:51:32

[Time synchronized with NTP server time-a.netgear.com] Thursday, January 06,2022 03:37:59

[Internet connected] IP address: [IP] Thursday, January 06,2022 03:37:43

[Internet disconnected] Thursday, January 06,2022 03:37:42

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 03:36:27

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 03:26:33

[DHCP IP: (192.168.1.16)] to MAC address B0:65:BD:4E:12:D8 Thursday, January 06,2022 03:16:4


  • Esch wrote:

    Hitting the exact same issue. Same configuraiton, modem, router. 

    Any additional suggestions?


    Sadly, no. I tried everything I could think of outside of buying a new router.

     

    Recently, it was fixed. Lease Obtained on the modem settings is now set to 4 days and when it renews it doesn't drop internet. I didn't do anything to change this, so I can only assume it was on Xfinity's side and they finally fixed it.

6 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Doea the Internet LED on the reouter change color when this happens? 

     

    Ensure the LAN cable between the modem and router is of good quality. CAT6 is recommended. 

     

    After you factory reset the router and setup from scratch, have you powered OFF the ISP modem for 1 minute then back ON? 

    • Wahe's avatar
      Wahe
      Tutor

      FURRYe38 wrote:

      Doea the Internet LED on the reouter change color when this happens? 

       

      Ensure the LAN cable between the modem and router is of good quality. CAT6 is recommended. 

       

      After you factory reset the router and setup from scratch, have you powered OFF the ISP modem for 1 minute then back ON? 


      LED changes to solid amber

       

      Used CAT6, CAT5e (came with the router)

       

      Powered off both, same result.

  • Update: Factory reset, updated the firmware to V1.2.0.88_1.0.1. Still happening.

    Disconnected the R6700v2, connected another old router (Linksys E1000). Did not disconnect. I was the only one on the network when I was using the E1000. Going to try and test a similar thing tonight, going to disable the wifi and make my PC the only thing on the network.

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi Wahe, if the issue will persist, we recommend contacting the support team for further troubleshooting and isolation as this may be a hardware issue. You can always reach our support team via the link below if you need any technical assistance with your NETGEAR device.

       

      https://www.netgear.com/home/contact-us/default.aspx

       

      You can also call the number below.

       

      1-888-NETGEAR (1-888-6384327)

       

      Dexter

      • Esch's avatar
        Esch
        Aspirant

        Hitting the exact same issue. Same configuraiton, modem, router. 

        Any additional suggestions?