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Forum Discussion

barbaric's avatar
barbaric
Tutor
Oct 28, 2016
Solved

R6700 won't access Seagate 5tb through usb 3.0, only usb 2.0 hub

I have a nighthawk r6700 router that works fine with several hard drives I've tried (up to 4tb).  Today I bought a Seagate 5tb Backup Plus, but the router does not recognize it when connected directly to the USB 3.0 port with a cable.  Interestingly, it will still detect other drives plugged into the back of the Seagate 5tb (with the Seagate acting like a hub).  I tried various ways of partitioning the Seagate, but it would never be recognized.  I finally connected the R6700 to a USB2.0 hub, and connected the Seagate to the 2.0 hub; then the router recognized the seagate 5tb drive.  So it looks like for some reason the Seagate can only connect it's drive via USB 2.0.

 

I looked at the list on the web page of compatible drives, but the router R6700 is not listed.

 

On this forum some have spoken about Router firmware problems; my firmware is Firmware Version  V1.0.0.26_10.0.26

 

Any suggestions would be appreciated.

Troubleshooting
  • JamesGL's avatar
    JamesGL
    Dec 29, 2016

    Hi barbaric,

     

    You can check the R7000. They share the same list. If its not on the list, try to use a different USB 3.0 drive just to make sure that the USB 3.0 port is working.

     

10 Replies

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 31, 2016

    Hi barbaric,

     

    Let me check on this inquiry. I will get back to you for any update.

     

    JamesGL
    Community Team

    • barbaric's avatar
      barbaric
      Tutor
      Oct 31, 2016

      I exchanged the Seagate Drive for a new identical one, and it has the same behavior.  Although both Seagates could be defective, I think it is more likely that something else is going on.

      Thanks.

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Dec 22, 2016

      Hi All,

       

      Make sure you are not using a USB hub since the router does not fully support it. It could be the reason why it did not work with 3.0.

       

      JamesGL

      Community Team

      • barbaric's avatar
        barbaric
        Tutor
        Dec 22, 2016

        Hi,

        I was using it without a hub, and it would't work.  I did try it with as USB 2.0 hub, and that is when it worked.  I then tried it with a USB 3.0 hub, and it still didn't work.

        Thanks,

        Ric