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R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June 2015.
As of 1.5 months ago, 2.4ghz band has been very intermittent, and at this point i was already using firmware 1.0.4.30. Rebooting the router did not do anything. I do not have any settings on the router except the ssid, password and channels.
I tried going back to firmware 1.0.4.28 and that only worked for maybe 2 days, then the disconnects started again. i have been using Wifi Analyzer app on my tablet just to see if there is a transmission signal from the router. 5ghz band has a constant transmission signal however the 2.4ghz band has an off to on time of maybe 3:1 at the best of times. This allows me to SOMETIMES connect to the router while on 2.4ghz band, but usually it will not connect. I have been forced to connect my desktop via a really long ethernet cable and older devices no longer have internet connections. I am currently still monitoring the off to on time and the worst as of yet is about 10:1. Basically the 2.4 ghz band is completely dead minus random spikes of it showing up.
I've seen a few posts with the 5ghz band issue similarly but no fix either. I used to have a wndr3700 and that worked fine until the range on the router out of nowhere and permanently dropped by about 25% causing me to buy a repeater to get coverage. Using the repeater solved the distance issue but then i had issues with connection speed (not huge but noticeable). I figured buying an R7000 would be a no brainer since its a top of the line unit and priced as such. I am very disappointed as i haven't been able to find a fix anywhere for this.
Any help would be greatly appreciated
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
425 Replies
I see that v1.0.5.64 is released on the downloads page. Does this one support Arlo, also?
No.
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
- By that you meen factory reset or power on/off, i did the latter one.
HI Daydream_II,
Reset means pressing the reset button until the power turns amber.
And then having to do all settings all over again... Should not be needed when doing an upgrade in my opinion.
/Lennart
- Hi, will test this ehen i upgrade again sometime. Should also be in the instructions so everybody nows
- It's less common but compatibility issues can also happen when moving forward. It happened when Netgear made some changes to port forwarding in the release after 1.0.4.30.
Netgear's configuration file format was not designed with version compatibility in mind. If they adopted a structured data format, like Google Protocol Buffers or even XML, then these issues wouldn't occur. Obviously, that will require engineering development to make the switch. It's not clear that that is a cost Netgear is willing to incur. I see a new version, 1.0.5.70, is released. Release notes show minimal changes:
- Enables the admin password protection feature for USB storage access services.
- Requires the user to change the router admin password during the router installation.
Nifer, any word on Arlo compatibility? This is dragging on and on...
New Arlo-support in a new beta:
- I have now installed latest firmware and its working fine exept for some language errors. When using swedish and a webbrowser to manage settings, the WIFI settings for security and password does not exist. Changed to english and they are there, so a bug for swedish language
- Ok, found my way here because, like others, my wireless keeps dropping out every few minutes.
Given the notes around firmware updates, I checked and sure enough, new one found.
Tried to upgrade, and it failed about 70% through. I had to RMA it. Hopefully the new one works, or I'm dropping netgear products. - Well things are no better than before. I'm eagerly awaiting Google's new router on October 4. Done with you, Netgear.
- New router arrived and it's working perfectly now.
Must have been a hardware problem. Had same problem with 2.4Ghz. Here is my steps How I solved it.
1. upgraded my R7000 to DD-WRT KONG edition - https://www.myopenrouter.com/downloads/dd-wrt-r70002. once upgraded, in the "Wireless" tab, change - "TurboQAM (QAM256) support" - Disable.
Happy serfing.
