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R7000 2.4ghz not working but 5ghz is fine
Firmware 1.0.4.30 and 1.0.4.28 tried for weeks at a time.
Wireless devices connected to 5ghz band are all working perfectly and have been since i purchased this router at the beginning of June 2015.
As of 1.5 months ago, 2.4ghz band has been very intermittent, and at this point i was already using firmware 1.0.4.30. Rebooting the router did not do anything. I do not have any settings on the router except the ssid, password and channels.
I tried going back to firmware 1.0.4.28 and that only worked for maybe 2 days, then the disconnects started again. i have been using Wifi Analyzer app on my tablet just to see if there is a transmission signal from the router. 5ghz band has a constant transmission signal however the 2.4ghz band has an off to on time of maybe 3:1 at the best of times. This allows me to SOMETIMES connect to the router while on 2.4ghz band, but usually it will not connect. I have been forced to connect my desktop via a really long ethernet cable and older devices no longer have internet connections. I am currently still monitoring the off to on time and the worst as of yet is about 10:1. Basically the 2.4 ghz band is completely dead minus random spikes of it showing up.
I've seen a few posts with the 5ghz band issue similarly but no fix either. I used to have a wndr3700 and that worked fine until the range on the router out of nowhere and permanently dropped by about 25% causing me to buy a repeater to get coverage. Using the repeater solved the distance issue but then i had issues with connection speed (not huge but noticeable). I figured buying an R7000 would be a no brainer since its a top of the line unit and priced as such. I am very disappointed as i haven't been able to find a fix anywhere for this.
Any help would be greatly appreciated
Good news! We now have a production version of firmware that should resolve the 2.4 GHz issue, v1.0.5.64. You may download this firmware from our R7000 page here: http://downloadcenter.netgear.com/en/product/R7000#searchResults
As IrvSp correctly notes, this version of firmware fixes the 2.4 GHz issue and reinstates the new features, such as Kwilt, Smart Connect, and WiFI Transmit Power Control. It does not support Arlo. We hope to have a beta version that supports Arlo in the next two weeks.
We welcome any feedback you provide on this new firmware, and appreciate your patience as we resolved these issues. Thank you all for supporting the R7000 and NETGEAR!
425 Replies
- I too am now getting pissed off. It should not take this long to fix a known firmware issue. I have been buying and recommending netgear routers for many years. I think it's time to consider other options going forward.
- I too getting issues... Hope the 2.4ghz gets fixed soon.
And when doing a factory reset, instead of reconfiguring everthing afterwards, is it ok to just use my settings backup to get everthing back right away or its not recommended?
ThxAfter a broke of my power 230V all my cams have an other port. I have versionV1.0.4.30_1.1.67
Pff I do not know what I must do.
Netgear what is going wrong . It was a expensive router. and I hear nothing from you.
New beta FW v1.0.5.60 release
https://drive.google.com/file/d/0B9LpH85t3CXeVDhtOHpuSHFJUGM/view?usp=sharing
Please let us know if you are still experiencing the 2.4Ghz not working and/on any 2.4Ghz WiFi stability issues. This beta FW release does not include Arlo integration.
- The workaround that works for me is to enable guest mode on 2.4. When I do this, devices connect to normal 2.4. With 2.4 guest off, devices only connect to normal 5 ghz.
Just updated to the latest official firmware tonight and turned guest mode off thinking the issue would be resolved....nope. needed to turn 2.4 guest back on. I have access control off and do not broadcast the guest 2.4. Both normal 2.4 and 5 have same ssid and pass. - We shouldn't be testing for NETGEAR anyway. Maybe the CEO needs another letter?
HI, I tired the v1.0.5.60 and it partially brought back my 2.4ghz but then I lost my 5ghz. Some devices like my Xbox 360 and PS3 and 4 can't detect the 2.4ghz while my phone and laptop can. Plus the 5ghz just disappeared (Genie says it is there but non of my devices can see it). I've changed the Auto setting to 1, 6 and 11 with no luck. I've enabled Guest with no luck.
I've tried rolling back 1.0.4.28_1.1.64 and I am still not seeing the 5 and with just limited 2.4. SUPER FRUSTRATED. Any suggestions on that to try next? I've done a hard reset each time after I've installed a different firmware.
Hi we have downloaded and tried V1.0.5.60 and this fixes the problem.
Hey Nifer--any suggestions? See my porevious post:
HI, I tired the v1.0.5.60 and it partially brought back my 2.4ghz but then I lost my 5ghz. Some devices like my Xbox 360 and PS3 and 4 can't detect the 2.4ghz while my phone and laptop can. Plus the 5ghz just disappeared (Genie says it is there but non of my devices can see it). I've changed the Auto setting to 1, 6 and 11 with no luck. I've enabled Guest with no luck.
I've tried rolling back 1.0.4.28_1.1.64 and I am still not seeing the 5 and with just limited 2.4. SUPER FRUSTRATED. Any suggestions on that to try next? I've done a hard reset each time after I've installed a different firmware.
- Sounds like your Routers 5Ghz radio has dies tbh.
Checking in what's the latest story, since it's probably 3 weeks since we last heard from Netgear...
Why no reply on timing for new firmware. I have the Beta and have to restart the router each day(or more) speed drops to 1/2 at random times. This problem has gone on an way too long.
Hi fishbone,
Right now we do not have any beta firmware that has the Arlo feature. No ETA if there will be a beta firmware to be released/
Hi 123DaveG,
What is the beta firmware the router is using? Is the speed issue occurs on wired or wireless devices or both?
I recently completed a hard reset, downloaded the newest beta version, hard reset, and now making working on port forwarding. Here's to hoping the 2.4GHz wifi remains stable.
- I did a hard reset before installing the beta and then another hard reset after installing the beta version. So far so good no need to reset for the past 3 days.
