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Forum Discussion
R7000 keeps dropping wifi connection
My Nighthawk Router R700 keeps dropping signal. I've rebooted it, reset it and checked for updates. Still having problems. I've even done this with my modem. These are brand new, only 3 1/2 months old. Any suggestions ???
53 Replies
check your firmware?
The R7000 is not known to have great firmware. I'd recommend manually installing version 1.0.9.42 firmware to the router, factory resetting it, and re-installing the router. And then disable auto-updates. This is the most stable version that we've found on these forums.
I will try that firmware you gave me. The current one I have said up to date with V1.0.9.88_10.2.88
- Hello, did u happen to try the firmware downgrade and also did it fix your issue? I’ve been having the same exact problem with mine for the last few months and I attempted to contact my service provider several times to make sure it wasn’t an issue on their end. sat on hold for very long periods of time to just end up giving up because every time I just reboot my equipment it would fix the issue and I got tired of sitting on hold..lol..anyhow, b4 I go forward with it I just wanted to see if downgrading the firmware actually fixed it or not? Thankyou in advance for any light you could shed on my situation
- hi. Did you reset and downgrade the firmware? What was your result? Thnaks
I was having the same thing happening on my nighthawk and believe it or not it was a corrupted fire stick. Once I reset my fire stick to factory defaults it solved the connection issues immediately.
- Hello, I saw that you said you had a corrupted firestick that was causing your dropouts. I have several firesticks in my house and I’ve been currently experiencing the same WiFi dropout with my R7000 as well for a little over 2 months now. At first I thought maybe it was the overloaded servers throughout causing internet issues in general with so many people being at their homes now and inevitably using their service more then normal but it’s going into the latter days of this whole thing and I’m still experiencing random dropouts (one just a short while ago). At any rate, I have tried just about everything I can think/read of including factory resetting the router itself. I was considering downgrading the firmware so I was about to do so when I came across your corrupted firestick scenario. How did you figure out that it was what was causing the issue if you don’t mind me picking your brain lol. Thankyou in advance for any light you may be abele to shed on the situation
- I have the same problem dropping WiFi frequently. How did you find out which FireTV stick is causing the problem? It would greatly help to know so that I can try an resolve the issue. Appreciate any help. Thank you.
I'm also having MAJOR problems with my AC1900 router.
WiFi has dropped all devices at least 1-2 times per day since installation a week ago.
Have to turn off/on router to resolve.
Firmware Version
V1.0.9.88_10.2.88ISP: Spectrum
Firmware Version V1.0.9.88_10.2.88 GUI Language Version V1.0.9.88_2.1.38.1
I tried 1.0.9.42 and several other Netgear stock firmwares. All same result WIFI 5 GHZ is completely unstable, drops connections, have to reboot the router to get to come back to life. I finally flashed Fresh Tomato as a last resort before replacing the router. Been up and stable for 4 days with no issues. Netgear needs to fix their crappy firmware.
That is EXACTLY the same problem I had with the defective AC1900. Thank you for bringing this up billscott92787 !
That's more than I was willing to do considering it was a brand new router fresh out of the box and I just dropped a good chunk of change for this.
The replacement AC1900 has been in place for the for past 5 days without ANY hitches.
Gneisguy13 Yeah idk what it is but Netgear products seem like garbage to be honest. Whenever I do replace my R7000 it definitely will not be with another Netgear router. I'll probably hop back on the Linksys train. I'm debating a WIFI 6 router but what I've read a lot of them seem unstable and buggy at the moment. So I'm hesitant to upgrade to WIFI 6 but the prices aren't that much different than WIFI5 so I would prefer to "futurize" my home network as opposed to dropping a good bit on another WIFI5 router and then having to upgrade to WIFI6 later.
- What is Fresh Tomato? How do I get it?
- This router is not fit for purpose. They should have stopped making it in 2014. I have had nothing but constant problems with the unreliability of this product since my purchase last year. Netgear Technical diagnosed the router after I connected it to my PC. They confirmed it was defective. I had to pay for a replacement. If not I had to return it and wait for the replacement so I would have no router 😡. The replacement router is worse than the first. All they say is we can replace your router again. I don't want a third defective router. I have asked them to replace it with a more upto date model but I'm not holding my breath. After being a loyal customer of Netgear all my life (I'm in my sixties) I will never buy Netgear again. I hope those of you with this this router get it working okay. I'm moving to ASUS 😅.
- Ya I had a ton of issues in the beginning when I first bought this 2 years ago but I rolled back the firmware to an older version and haven’t had any issues since. If/when u go get your replacement I would suggest doing the same until you get another router. It solved all my disconnecting issues and some other quarky issues I had. The last like half a dozen or so firmware updates have had nothing but issues so I turned off auto update and left it with same version for over a year now
Have you installed the latest firmware? That's what changed the situation for mine. It hasn't lost WiFi since.
> lakio04
Full marks for trying, but you're responding to a scam-link posting,
not an actual user. Note that "help" there is a link (but I wouldn't
follow it). The forum moderator has been notified, but prompt action to
remove such garbage is not typical.The Internet works for the helpful and unhelpful alike.
> Have you installed the latest firmware? That's what changed the
> situation for mine. It hasn't lost WiFi since.As always, an actual version number would be more useful than your
opinion of what's "latest" today (or whenever you got it).Full marks for trying, but you're responding to a scam-link posting,
not an actual user. Note that "help" there is a link (but I wouldn't
follow it). The forum moderator has been notified, but prompt action to
remove such garbage is not typical.- I was in a bit of a hurry when I answered. I noticed the link, but just thought it must have been Netgear adding links to words. I've seen that before on different forums.
> Have you installed the latest firmware? That's what changed the
> situation for mine. It hasn't lost WiFi since.As always, an actual version number would be more useful than your
opinion of what's "latest" today (or whenever you got it).- Very good point. I should have included that for sure. Thanks for the reminder, I appreciate it.
- I bought my 7000 nighthawk 10 weeks ago and everyday I too have to reboot my router . I called twice and tech support walked me through firmware update . Today my wifi dropped again and I just finished rebooting it ,so I'll call tech support today and also will extend tech support warranty ( thinking I'll need it )
APACHE_BEAST wrote:
I bought my 7000 nighthawk 10 weeks ago and everyday I too have to reboot my router .Without knowing why you have to reboot, no one can offer any suggestions. That and the absence of any detail about the rest of your network
There is no point in expecting to find useful solutions in a long and growing discussion that started two years ago and may be be down to a completely different issue. There are many reasons why wifi can have issues, many of them may have nothing to do with your router.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one, so if you do want help with your problem, check previous stuff that may be related then start your own discussion.
If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide. For example, as this is a router, it helps to know what modem you are using and the various things that you have tried to fix the problem.
APACHE_BEAST wrote:
....and also will extend tech support warranty ( thinking I'll need it )One set up and running as designed, these things rarely need extra support. And this place is free. If your problem is down to hardware problems, the warranty process covers that for at least a year.
