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R7800 cannot administer over ethernet cable
I am trying to install new firmware on my new R7800. Unfortunately I don't seem to be able to connect to it from my computer using the Ethernet cable. It sounds very like a problem other users have had eg https://community.netgear.com/t5/Nighthawk-WiFi-Routers/nighthawk-X4S-AC2600-model-R7800-not-connected-to-WiFi-network/td-p/1211089 however the fix seems to be to do a factory reset. I have tried this and still no joy. I'm using a mac to connect and if I go into Finder I can see "r7800" as connected. If I click on it I get asked to "Connect as" and put in a username and password. Trying the device's username and password doesn't work, nor does the one for my profile on the mac. The same username and password works perfectly if I try and connect wirelessly, however I don't want to install the firmware over wifi!
Any advice would be very welcomed, I'm really not an expert at this kind of thing so am convinced I'm missing something obvious!
Is the mode of the 7800 actually set for AP mode or router mode?
If you have the 7800 in AP mode, the the 7800 should be connected to the main host router via one of it's LAN ports in back to one of the LAN ports on the main host router. Do not use the WAN or Internet Port on the 7800. When in AP mode and using LAN to LAN connections to the main host router, log in to the main host routers web page and look at the connnected clients table to see what IP address the 7800 is getting from the main host router. Use this IP address to access the 7800s web page.
15 Replies
Hmm... just on the off chance, is your router the actual router? Or is it an access point? Maybe the address is something other than 192.168.1.1? I do not know of a config that would only allow access via wifi and not via ethernet. Is your PC connected directly to the R7800 or to a different device when wired?
Yes, I think this might be the issue - I had set it up as an access point because when going through the wizard it asked if I could disable wifi on the modem, and I can't see any way to do that ( it's a BT Home Hub 5). Will see if I can set it up as a router when I get home from work later, hopefully that will sort it. Thanks for the quick reply :)
Yes you can check this via both genie app and mac . Compare the ip address and see if any changes.
Wifi address and Lan address will be same if set as AP and router. But if you are setting as AP and allows the HUB to do that.
You can check the router IP via genie app. It will tell the router gui ip to login. Even AP can be reached via lan or wireless instead of hitting the predefine router ip one have to hit the router assigned ip to reach.
- I did connect the cable directly to the AP (except it's not an AP now I told it to be a router) but it doesn't work.
How do I check the WAN address? Also what do you mean by main router? I have my R7800 and I have my BT home hub modem.
Logging into the router (over wifi) and looking at what is connected, it has my Mac with an IP of 10.0.0.2
Sorry for so many questions but I'm really struggling with all of thisIs the mode of the 7800 actually set for AP mode or router mode?
If you have the 7800 in AP mode, the the 7800 should be connected to the main host router via one of it's LAN ports in back to one of the LAN ports on the main host router. Do not use the WAN or Internet Port on the 7800. When in AP mode and using LAN to LAN connections to the main host router, log in to the main host routers web page and look at the connnected clients table to see what IP address the 7800 is getting from the main host router. Use this IP address to access the 7800s web page.
It was originally set it AP mode which I have now changed to router mode. From the post above it sounds like I need to be in AP mode instead? I thought that was what had caused rthe problem. Getting more puzzled by the minute.
It sounds from your answer like I need to have the router connected to the modem (what I am calling the modem is what I assume you mean by "main host router" - it's the thing on the edge of the network given to me by my ISP)
