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Forum Discussion
Solved
Router issues
I am trying to get a phone number for support for my new router. But all I see are PAID support....why is that when I just purchased this new Dec 31st and received it on Jan 6th 2017? Should there not be a period of time for new router customers to obtain complementary support ?
Finally managed to setup and change all passwords on the router with regard to the WiFi as well. I need to remember never to try this kind of stuff when I am tired. First thing this morning I was able to, not only accesss the router without all the hullabalu I experienced last night, but reset after firmwear update, and changed all the passwords.
I was confusing the router with the online account login info...no wonder I was unable to get anything to work last night. Once I understood what I did wrong last night, I was able to get everything fixed up and all the necessary PWs adjusted. So all is good now.
I want to thank everyone who responded and helped me with this last night and this morning. I appreciate all the help.
20 Replies
Free support for 90 days. Router warranty 1 year.
We might be able to help you here quicker than traditional support.
What is your router model, firmware version, problem and what you have done to solve your problem. It's best to start with the users manual that can be found through the support area at the top of this page.
Thank you for your response. What I really want to do is change the login name from "admin" to something else. I already have managed to get the password changed and checked all the security questions to make sure they are accurate.
And, I also would like to know how to make our router private. Seems that when I set it up, it stayed public. Not a fan of "public" anything, if you know what I mean.
Manual...yea...I thought it was forgotten when I opened the box. Now i just have to find it.
Router model: AC1750 Smart WiFi Router R6400
Just got a new firmwear update tonight...did not see a number for it....where do I find that?
Could not find the manual....all I saw was an inforamtion page with an option to purchse. I was hoping to find a download of the manual, but it did not really show up on the support page ...maybe wrong page? Not sure, but did not see anything that was familiar.
Finally managed to setup and change all passwords on the router with regard to the WiFi as well. I need to remember never to try this kind of stuff when I am tired. First thing this morning I was able to, not only accesss the router without all the hullabalu I experienced last night, but reset after firmwear update, and changed all the passwords.
I was confusing the router with the online account login info...no wonder I was unable to get anything to work last night. Once I understood what I did wrong last night, I was able to get everything fixed up and all the necessary PWs adjusted. So all is good now.
I want to thank everyone who responded and helped me with this last night and this morning. I appreciate all the help.
Friedbones wrote:Finally managed to setup and change all passwords on the router with regard to the WiFi as well.
That's good new. Well done.
Friedbones wrote:I was confusing the router with the online account login info...
There can't be many people who haven't done something similar. I should have thought of that one when I warned about the wifi and router passwords.
If you mark your message as solved it might help a fellow sufferer who turns up with a similar problem.
