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Router Log-in
Hi,
All of my devices but one seem to be on the 2.4gh band. Consequently the connection to the Roku stick is not great. I am trying to log into the router to change to Smart Choice so it will automatically choose the best band. admin and password do not work. I do not remember setting any other up. What is the best way to proceed please? Thank you very much!
All of my devices but one seem to be on the 2.4gh band. Consequently the connection to the Roku stick is not great. I am trying to log into the router to change to Smart Choice so it will automatically choose the best band. admin and password do not work. I do not remember setting any other up. What is the best way to proceed please? Thank you very much!
66 Replies
Are you logging in via app or via a browser? Try via the browser. Also try not to use autofill. Just in case that's causing the problem.
If you're accessing it via the browser, you can hit cancel, enter your serial number and then you'll have to answer the security questions you setup. Provided you do that, it should give you the password. If you don't remember your password, you might need to reset it.
Default login: admin
default password: password
- Thank you for the fast reply Plemans!
I was trying through the safari browser on my iPhone. I may have initially connected all using a PC. I am sorry to ask this but would I have created a (router log in) UserID and Password at some point during set up? I don’t recall doing that. In all honesty connecting new and old devices to the router my head is swimming with log on credentials and I don’t see where I wrote this down.
Thank you very kindly!
- Thanks for the reply Schumaku (Sensei).
I just don’t know. The first few days only one iPhone was on the 2.4gh band and everything else on the 5gh. Now it’s the opposite. I figured that the router was choosing the best band for each device even though the slide is off (in the Nighthawk app) for Smart Connect. As I mentioned in a prior post, when I moved the slide to “on” I lost device connection to the router and had to start over. So, I thought I would try it through routerlogin. I thought I was going to love the router and in fact it works much better than our 10 year old Netgear. But without this community there is not a lot of help for new users or infrequent users. What concerns me is that the Roku box is 8 feet from the router yet I am getting only a “good” signal strength and that was after raising the router 10 inches higher onto another table. One of the reasons we got a new Router was all the buffering and stopping on DirecTV and Roku.
I am aware that our DTV receiver is known for issues but their solution is to charge for a new one. So far better reception than before but I have no idea how I would know if the router is working properly, is faulty or other issues are going on. It’s discouraging. Sorry to whine! Thanks so much for all your help!Some of what you say makes no sense to me?
First, Smart Connect, and what is does when set. With it on, ALL SSID's share the SAME SSID and PASSWORD. You MANUALLY connect to that ONE SSID. The router 'supposedly' knows enough to put the proper devices on the proper band. Unfortunately, that is in theory. NG's implementation seems to be a 'load leveling' method. That means it will try to keep the same number of devices on each SSID. It is not a 'switching' implementation either, that it would dynamically load level. Once on a band, the device stays there.
In theory, all the devices the senses is faster will go to the 5Ghz band, and the slower to the 2.4Ghz band, until the number on the bands are uneven than it doesn't care, a device will be put on the band with the least devices.
That is what I discovered on the R8000 and so did SMALL BUILDERS NET that reviewed that router. More than likely all NG routers act like this.
Now you said Smart Connect was off. With that being true, it can get 'dicey'.
You have to MANAULLY connect to an SSID the first time. If you had previously connected to both SSID's, that is where you can run into the devices being not on a band you want. Especially mobile devices vs. a desktop PC on a desk. The reason being the device usually will connect to the STRONGEST SSID signal. This means it might depend on where it was turned on and if it moved to the outer range of the SSID signals. The 2.4Ghz signal will generally travel farther than the 5Ghz. However, towards the outer limits of the SSID's, the 5Ghz will be stronger but not as far reaching as the 2.4Ghz SSID. Once on an SSID devices will usually stay there until it sees the signal to weak to use and will switch when it finds a stronger signal.
Basically Smart Connect will not solve this.
Best way to keep the devices on the specific bands you want. On each device you have determine which SSID you want to be on. Then on that device FORGET the other SSID. That will fix it, again, assuming the 5Ghz band is working properly. Note, house construction can change the strength of the signals, and the 2.4Ghz band is more likely to have interference weaking the signal as well.
