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Forum Discussion
Netgear said I need to pay for premium service for my router to work
I just got off the phone with netgear, they told me since I did not pay for premium service and security which is $300 on top of what you pay for the router it will work again, they said the new firmware in 2026 will force every new netgear router owner to pay or your router will loose internet connection. So on top of $622 for the rs700s I have to pay $300 more for the premium service that will keep the router up is what I was told straight from netgear. They said the new firmware will force you to pay for this and they said every router company is doing this. So tell me if this is true or not
6 Replies
Never update firmware if you are running good, I did the update and the 5ghz band on the rs700s went from speeds to my media bridges from 1.3 gig connection to 400 mbps, and now I looose internet connection at least once a day, this router is 6 months old and it was all perfect until the new firmware, now I have all kinds of issues, in the log I get a dos atk-rts from port 80, i don’t know what that is, I need some teaching on that error, I do have a extra rs700s in the box never booted up just in case I still have issues I will replace with new rs700s and turn the updates off since they are harmful instead of helpful, the orange light will come on for internet instead of white, white light good orange light on internet connection bad.
This is for every netgear router they sell now is what netgear tells me
Obviously not true and you were scammed by fake Netgear support!
I just got off the phone with netgear
Did you reach them via my.netgear.com?
If you googled a phone number, then you reached a scam support site.
FWIW, did you try doing a factory reset of your router?
Agreed, totally scam.
They do have a premium support option but its not something you have to have. And the price is different.
If you googled anything to get a number, its likely a scam site that popped up. here's their actual premium support.
https://www.netgear.com/home/services/prosupport/
And you get free 90 days of support from date of purchase and a 1 year warranty regardless of plan or not.
Did you call them or did they call you?
