Netgear said I need to pay for premium service for my router to work

Did you call them or did they call you?

Agreed, totally scam. 

They do have a premium support option but its not something you have to have. And the price is different. 

If you googled anything to get a number, its likely a scam site that popped up. here's their actual premium support. 

https://www.netgear.com/home/services/prosupport/

And you get free 90 days of support from date of purchase and a 1 year warranty regardless of plan or not. 

morrijas wrote:

I just got off the phone with netgear

Did you reach them via my.netgear.com?

If you googled a phone number, then you reached a scam support site.

FWIW, did you try doing a factory reset of your router?

Obviously not true and you were scammed by fake Netgear support!

This is for every netgear router they sell now is what netgear tells me

Never update firmware if you are running good, I did the update and the 5ghz band on the rs700s went from speeds to my media bridges from 1.3 gig connection to 400 mbps, and now I looose internet connection at least once a day, this router is 6 months old and it was all perfect until the new firmware, now I have all kinds of issues, in the log I get a dos atk-rts from port 80, i don’t know what that is, I need some teaching on that error, I do have a extra rs700s in the box never booted up just in case I still have issues I will replace with new rs700s and turn the updates off since they are harmful instead of helpful, the orange light will come on for internet instead of white, white light good orange light on internet connection bad.

I will turn off the updated on the new router if i go that way, cause it was perfect before new firmware

Cable modem is ok and replaced but this all did not start until netgear put out new firmware, if I have to replace my rs700s with the extra I have in the box will be last resort and it is a pain hooking the 4 media bridges and all the WiFi stuff but I will put in the ssid the same and password the same so most will hookup easy but not all do but if I do have to use last resort I have it, I get like a ack-rts in the logs on the router now when it goes down, remember this did not happen at all before the firmware update, i am not to smart on the ack-rts i have no idea what that does

I can not check the cable modem but I can check my router and now time to replace and since cable modem if free to get upgrade I will do that first and see if it is more stable

The thing is if looking by the lights the router WiFi is all white means it is good the only light that is orange it the internet light which means no connection, but if you look at the wireless lights on the router my 2.5,5 and 6ghz are all up and white, but my cable modem is 3 years old so Xfinity is coming out to put in newer cable modem Saturday so we see, just in case I have 2 netgear rs700s routers, one being used only 6 months old and 1 still in the box never taken out and is my backup so I guess I will see if this helps on Saturday or not