Router dropping internet frequently

Question

RS280 running v1.0.1.90The problems I'm having are frequent (typically daily) but are often different so it's a little hard to troubleshoot. Here are the types of issues I encounter:Users (2 of us) lose all internet but retain a wifi connection. Netgear modem shows internet and Xfinity confirms no outages.&nbsp; Reboot router and internet restored.&nbsp;One user device loses internet but not wifi.&nbsp; Usually one of our Windows 11 laptops.&nbsp; Only way to restore it is to reboot laptop and sometimes reboot router also.Users lose wifi and internet.&nbsp; When I check the Netgear app I get a msg that it can't find the router.&nbsp; Rebooting router works about half the time, and if it doesn't, than I unplug the modem and the router and reboot both which works 98% of the time.&nbsp; Sometimes I have to repeat the steps to get it working.This is a daily occurrence.&nbsp; The old Netgear router in this same house rarely had these problems. When it died I replaced it with this router and these problems started, but not right away.&nbsp; I do have a lot of devices connected (phones, ipads, appliances, etc.)&nbsp; I currently have 28 devices showing a green dot on the app.&nbsp; Is the router defective?

FURRYe38 · Answer

Try reverting FW back to prior working version.&nbsp;
What model NG modem do you have?&nbsp;
&nbsp;
Might check with NG support to see if there is a beta FW available to try.
BH_C​ RichardTTT​&nbsp;
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CrimpOn · Answer

No. Netgear does not 'monitor' the Community Forum.&nbsp; The only way to reach Netgear directly is through support.netgear.com
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Netgear provides 90 days of 'complimentary support' with a purchase (the RS280).&nbsp; After that, customers can purchase support:
https://www.netgear.com/home/services/prosupport/
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People who do not want to pay Netgear can post questions on the Forum and often other customers can suggest ways to resolve their issues.
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CK36 · Answer

It's a Netgear CM1100 modem.&nbsp; Does NG support monitor this board or is there a way to get to them directly?

FURRYe38 · Answer

Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
CK36 wrote:
It's a Netgear CM1100 modem.&nbsp; Does NG support monitor this board or is there a way to get to them directly?

&nbsp;

CK36 · Answer

I followed the first link on how to obtain the connection info which led to these instructions:

Launch a web browser from a computer or mobile device that is connected to your network.
Enter http://192.168.100.1

When I enter that URL I get a response that it can't reach that page. Is there something else I can try?

I appreciate the time people are spending to help people out on this site!

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Router dropping internet frequently

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