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Forum Discussion
Router dropping internet frequently
RS280 running v1.0.1.90
The problems I'm having are frequent (typically daily) but are often different so it's a little hard to troubleshoot. Here are the types of issues I encounter:
- Users (2 of us) lose all internet but retain a wifi connection. Netgear modem shows internet and Xfinity confirms no outages. Reboot router and internet restored.
- One user device loses internet but not wifi. Usually one of our Windows 11 laptops. Only way to restore it is to reboot laptop and sometimes reboot router also.
- Users lose wifi and internet. When I check the Netgear app I get a msg that it can't find the router. Rebooting router works about half the time, and if it doesn't, than I unplug the modem and the router and reboot both which works 98% of the time. Sometimes I have to repeat the steps to get it working.
This is a daily occurrence. The old Netgear router in this same house rarely had these problems. When it died I replaced it with this router and these problems started, but not right away. I do have a lot of devices connected (phones, ipads, appliances, etc.) I currently have 28 devices showing a green dot on the app. Is the router defective?
9 Replies
Thanks for the response. I figured it couldn't hurt to check before I upload new firmware on my router that I received by email.
I've received correspondence via email from the Netgear Community Team with a firmware file to upload to my router to potentially correct this problem. Just to be ultracautious, how can I be sure this actually came from Netgear?
Only NG and set FW to be auto pushed to users routers. Nobody else.
Any user with NETGEAR Expert is a NG employee.
No. Netgear does not 'monitor' the Community Forum. The only way to reach Netgear directly is through support.netgear.com
Netgear provides 90 days of 'complimentary support' with a purchase (the RS280). After that, customers can purchase support:
https://www.netgear.com/home/services/prosupport/
People who do not want to pay Netgear can post questions on the Forum and often other customers can suggest ways to resolve their issues.
It's a Netgear CM1100 modem. Does NG support monitor this board or is there a way to get to them directly?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerIt's a Netgear CM1100 modem. Does NG support monitor this board or is there a way to get to them directly?
I followed the first link on how to obtain the connection info which led to these instructions:
- Launch a web browser from a computer or mobile device that is connected to your network.
- Enter http://192.168.100.1
When I enter that URL I get a response that it can't reach that page. Is there something else I can try?
I appreciate the time people are spending to help people out on this site!
Try reverting FW back to prior working version.
What model NG modem do you have?
Might check with NG support to see if there is a beta FW available to try.
