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Forum Discussion
RS600 dropping connection, rebooting randomly...
I've had this RS 600 and it's been terrible. Very inconsistent wifi speeds, I tried manually changing channels, and the 5g line kept dropping out.
Then today, the entire router crashed and was down for 5 minutes during a critical internet call.
I'm on an experimental firmware 1.0.5.113
I spent a LOT on this router to get something reliable... and so far, this is not being that.
11 Replies
Also, I just checked and all logs associated with the event, are gone. Only log that exists is after the router re-initialized, this makes it impossible to understand what went wrong.
Try a factory reset and setup from scratch with a wired PC and web browser?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Is IPv6 and Protection Engine enabled on the router? If so, disable both.
Perhaps contact the person who gave you the experimental firmware?
That's Netgear through this forum.
I went the cheaper route and tried a RS200 but have similar problems. I can recreate the problem 100% which basically hangs the router and then there is a 5 minute wait before the router reboots itself.
I've just bought a RS200 to replace my R7800 | NETGEAR Communities
Netgear support are allegedly working on my problem but progress is slow.
How do you recreate this? - I want to know to be able to NOT do this, because it's happening during business calls.
Click the link on my previous reply and it goes to my support ticket where it explains the recreation scenario.
Basically, go to http://broadbandspeedchecker.co.uk and download the phone version of the app (not the PC/web version). Use the phone app to check the WiFi speed (the speed between the phone and the router as well as the broadband speed) and that will hang the router.
I think other things cause it to hang but using the phone app is 100% recreatable for me so I can see if they've managed to fix it - which they haven't.
I've given up and the router is being returned.
Given the level of "experimental firmware" you're running I assume you're talking to Netgear support and have signed the NDA for them to give you the firmware ... you probably shouldn't mention the firmware levels on here.
Try a factory reset and setup from scratch with a wired PC and web browser?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.Is IPv6 and Protection Engine enabled on the router? If so, disable both.
I did a factory reset - I don't have any laptop with an ethernet port. But I did do this.
I'm with Verizon Fios, and there's an ONT in the garage I couldn't find a model number on it, however, Google Gemini says it's a Nokia I-211M-L
Thank you for the ONT info.
Seen some historical posts with NG routers and some ONTs before.
There are some known issues with IPv6 and NG routers as well. Also ISPs are involved as well. NG is aware of this.
I recommend keeping in contact with NG if you have already opened up a support ticket. I've also past your post onto NG as well.
Also if Protection Engine is seen on your router, then NG recommends disabling this feature as well.
FW versions can be posted if you didn't sign an NDA or was told by NG not too.
I did a factory reset - I don't have any laptop with an ethernet port. But I did do this.
I'm with Verizon Fios, and there's an ONT in the garage I couldn't find a model number on it, however, Google Gemini says it's a Nokia I-211M-L
