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Forum Discussion
RS700s Lost all 5 Ghz
My 18 Month old RS700s Bought on Amazon but shipped to Thailand has just now lost all 5 Ghz Connectivity . .
I did not notice at first until i tried an ookla speedtest, I have 1 Gb connection and always got high 900s, all of a sudden down in the 150s hmmmm
Started messing around with my NightHawk App, plus online access to the Router.
After many hours/Days now i seem to have tried everything i can find and think of
Have multiple devices in the apartment with the newest connecting to the 6 Ghz channel, and everything else the 2.4 Ghz Channel
The 5 Ghz channel does not even broadcast, it was on Smart Connect, I turned that off to view the 3 networks, but only 2.4 and 6 Ghz show (it is set to broadcast in the admin Panel)
Wired connections working Fine, the 6 Ghz channel ok (Not as fast as i would have thought) But the 5 Ghz is missing completely, i even tried enabling the Guest-5G Channel and that did not even show (Broadcast)
I am hoping someone can help me here please as driven me crazy, and although the RS700s is still in hardware warranty with living in Thailand no chance of me being able to return to Netgear ?
Any answers any suggestions all would be appreciated Please
Cheers
Phil
3 Replies
Have you performed a factory reset on the RS router to see if this brings back the 5Ghz radio?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
If you live in a apartment complex, there maybe other wifi signals near by causing wifi congestion.
Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
I have factory reset a few times, downgraded firmware and then upgraded again when no difference
Turned off smart connect, named all 3 channels (2.4/5/6) differently, and even turned on 5 Ghz Guest Channel, and although all the Admin panel shows green lights as if it is working (Even the Router white light at the front shows 5 Ghz working, it is not . .shows nowhere, in app all connections are either 2.4 or 6, it just does not broadcast 5 Ghz
Tried changing channels too, nothing i have done makes the 5 Ghz broadcastSeems like maybe this could be a faulty unit. I presume your unit maybe out of warranty?
What happens if you perform a 30-30-30 reset on the router?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
