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Forum Discussion
after migration no access to readycloud shares for non-admin users
I have completed upgrade of user accounts to mynetgear accounts, firmware on RN104, new readycloud app version, and NAS server migration to mynetgear admin account on 2 different RN104 netgear boxes....
When you migrated to a NETGEAR account, did you confirm the new account as per the email you were sent?
Have you contacted support?
Hello GreggSmithtx,
Welcome to community!
Can you also make sure the user is entering his/her myNetgear account when logging in which is in an email address format? Please try removing one of the NAS from the network and see if that gets the same problem, the idea is to eliminate the possibility of the 2 NAS conflicting with each other when both are running 6.5.0 FW.
Regards,
I can confirm I am entering the mynetgear account in email address format. The NAS devices are actually in 2 different geographic locations on 2 different networks, so I don't think they could be conflicting with each other.
I too am having this same issue and have a ticket open with netgear. The say that I have to remove all ready cloud users and reinvite them one at a time. I dont think this is something that I want to do as I have ALOT of users with special permissions.
Anyone else having this issue?
Yes, I confirmed the migrated account. I will create a support case this morning.
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