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Forum Discussion
after migration no access to readycloud shares for non-admin users
I have completed upgrade of user accounts to mynetgear accounts, firmware on RN104, new readycloud app version, and NAS server migration to mynetgear admin account on 2 different RN104 netgear boxes....
Hello ECPCRepair,
So, after FW update to 6.5.0 you created these users? If that is the case they do not have home/personal shares to backup. Can you try removing these users from ReadyNAS through ReadyCloud portal then re-add one. After adding, logout as the main ReadyCloud account. Make sure to always check the inbox of the email address you invited as you need click the link from the message ReadyCloud sent to confirm the invitation. It will not load the shares nor show the ReadyNAS when you log in the user without confirming the invite first.
Regards,
I appreciate the quick response. Yes, they were created after the update. I removed a user using the admin account on readycloud.netgear.com, I logged out, I logged back in as admin and re-added user and logged out. I clicked the link emailed to the user and it said it received information from the server, and then invitation is confirmed, I clicked OK and nothing I get the same screen that I posted before.
Now there are only some users are needing to use readycloud. There are a total of 9 users that have access to the NAS at the office only 4 need access remotely. Every user at the office has a home folder, is that different than readycloud users?
I had time to work on this yesterday, and I fixed my problem. I went into the NAS admin page and removed the email address from the users account. Under users select the user and settings, on the screen that comes up you have the name, email address and passwords, just erase the email. I erased the email and refreshed the readycloud portal and the shares showed up. I entered the email back in and refreshed again and they disappeared.
Hello ECPCRepair,
Did you remove it from the admin page's Accounts > Users? That is for local users. If that is the case then it is conflicting with the ReadyCloud users. Make sure you Cloud users and local users do not have the same details, each and every user should be unique.
Regards,
Hello ECPCRepair,
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Regards,So unfortunetaly I spoke too soon. At the moment I removed the email all shares and subfolders showed up and were accessible, for one day. We tried again a couple of days later and are able to see the primary share folder but non of the subfolders or files are shown. This is getting rediculous, my client and I are ready to trow this thing out the window and go with a nother brand of NAS.
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