Forum Discussion

Tutor

Dec 01, 2017

Android ReadyCloud stuck at 'Refreshing...

Trying to access my two NASs via the Android app. Two issues: 1) The app sees both NASs, but names them as NAS2 and NAS3 - can this be changed? 2) When I select a NAS, the app stalls at 'Refesh...

Mobile client

ReadyCLOUD Portal

Marc_V

NETGEAR Employee Retired

Dec 04, 2017

Hi Mothman1!

Do your NAS run on 6.9.1? Have you checked if both fields have green marks?

Also, you can add Google public DNS (8.8.8.8) to the network settings under DNS as this may help in connecting to the NAS.

As for the naming you can change the hostname on the Admin page. See Changing Hostname

Hope this can be helpful!

Regards

Mothman1
Tutor
Dec 07, 2017
I was running 6.9.0 on both NASs.
The problem was the 'Services Available' had a cross next to it. I didn't try and resolve that, I just updated to 6.9.1, which seems to have cured the problem (just tested remotely, works as expected).

Cheers,
DC
- Marc_V
  NETGEAR Employee Retired
  Dec 07, 2017
  Hi Mothman1
  
  That's good to hear updating the NAS got it resolved.
  
  Thank you for sharing your resolution and/or workaround. We appreciate your contribution to the community. You can mark your reply as "Accept as Solution" so others can benefit from your solution.
  
  Feel free to post any suggestions, questions, recommendations or anything about your NAS that you think needs attention or will help others.
  
  Regards
  - Mothman1
    Tutor
    Dec 09, 2017
    Actually I still one of the problems - the device names in the Android app do not match the Host Names I have assigned in the web interfaces for each Nas.
    
    Any clues?