NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Apr 05, 2016

Hi ginak,

 

Welcome to the community!

 

What is the model of the ReadyNAS that you're using? Also, tell us the Firmware version running on your system.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

ginak's avatar
ginak
Aspirant
Apr 05, 2016

Thanks for the help!

 

Model is RN10200 (Diskless). Just updated ReadyCloud to most up to date (v.1.8.1220 and then did another update after install).

 

Readycloud remote access was working this fall during my travels, but then stopped working this spring and the only change (that I'm aware of) is the new Netgear N750 router (and associated modem provided by ISP - Thomson ST 516 Speedtouch v6).

 

Thanks!

  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired
    Apr 05, 2016

    Hi ginak,

     

    Thanks for your feedback. It is possible that the IP address has been changed or had a conflict after installing the new router in your network. Could you try to check or track the IP address of your ReadyNAS using the RAIDar utility? Also, try to access the local device admin page via http or https (eg. http://192.168.1.1 or https://192.168.1.1). If this won't work, last thing you could try is to perform an OS Reinstall (will only reset the admin password and network settings).

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

    • ginak's avatar
      ginak
      Aspirant
      Apr 05, 2016

      Brian,

       

      Used RAIDer and found the IP address and entered it as http://XXXXXXXX and it takes me to the username/password authorization request, similar to if I try to "manage" the ReadyNas 102 thru Readycloud (same IP address). I fail the username/password since I don't know what it is and admin/password aren't working.

       

      Then I also fail the password recovery after "canceling" the username/password, though I'm pretty sure I'm using the right email/recovery answer combo...

       

      Thoughts next?

       

      I mean, its working locally when I'm attached to the router, just can't get it to connect via ReadyCloud remotely...

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired
        Apr 05, 2016

        Hi ginak,

         

        Try the suggestions I gave when you are on your local network. We need to check the Cloud settings of your system as well as the ReadyCLOUD admin account linked to it (still on your local network).

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team

         

         

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More