Cannot reset ReadyCloud password

vandermerwe wrote:

Have you used: https://www.readycloud.com/accounts/password/reset/ Try clearing your browser cache or using a different browser ( eg chrome ) I have the same problem with readycloud "losing" the device even though it is accessible via RAIDAR. I have an open support case about this and other issues. I would suggest you open a support case as well - even if you regain access. Netgear need to fix this. The more of us who report the problem the more important it should become for them to take the problem seriously. They keep telling me to try a different browser, when really they should be making their software compatible with existing browsers.

The above is NOT a netgear URL, please do not USE.

vandermerwe wrote:
Have you registered your readynas? You should be registered here, and log a support request here, or find the phone number and give them a call. https://my.netgear.com/registration/login.aspx

You don't need to register your device with support to use readycloud. The support username is different than readycloud for now, we will be merging accounts later this year.

This is now sorted.

It looks like there is a compatibility issue when using IE9 on Windows Vista.

The password reset option does not work on this.

Used Chrome and this worked fine.