Forum Discussion

Virtuoso

Nov 15, 2015

Solved

Cannot turn ReadyCLOUD on (Pro Pioneer)

Hi I have a Pro Pioneer upgraded to OS6. On 6.2.4 ReadyCLOUD worked completely fine. I've just upgraded to the latest 6.4.1 beta 3 and I cannot get ReadyCLOUD to toggle to on. I have tried leavi...

Discovery

ReadyCLOUD Portal

powellandy1
Nov 21, 2015
Just as followup....
Skywalker kindly remotely accessed my Pro Pioneer and inputted the correct serial.
It is apparently something that affected very early Pro Pioneers - the serial wasn't correctly inputted in the factory.
It's all working fine now.
Kind regards,
Andy

powellandy1

Virtuoso

Nov 15, 2015

I can confirm the problem is with 6.4.x

Downgraded to 6.2.4 via 6.4.0T112 and factory reset.

ReadyCLOUD works fine

Ensured leave readyCLOUD done thru GUI, deleted device from ReadyCLOUD itself and all remote settings off in GUI

Upgraded to 6.4.0 via GUI

ReadyCLOUD broken as above.

Please advise.

Thanks

Andy

JennC
NETGEAR Employee Retired
Nov 19, 2015
Hello powellandy1,

New FW version will be released soon. We apologize for the inconvenience.

Regards,
- powellandy1
  Virtuoso
  Nov 19, 2015
  Awesome. Thanks for letting me know.
  A
  - powellandy1
    Virtuoso
    Nov 20, 2015
    Hi
    Exactly as before with RC1.
    Logs emailed.
    
    Readycloud.txt is filled with
    
    Nov 20 17:02:10 Pro6 rcbrokerd[5246]: rxml.cpp:27 [rxml_getnodeset] error: node set is empty Nov 20 17:02:10 Pro6 rcbrokerd[5246]: rxml.cpp:55 [rxml_getvalue] error: failed getting nodes by path /registration/x_agent_id
    
    Andy