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rklunder's avatar
rklunder
Aspirant
Mar 26, 2020
Solved

Pioneer Pro upgraded to OS6 cant connect to readycloud.

I have a pioneer pro upgraded to OS6 (currently 6.10.3) whose serial number matches eth0 causing issues connecting to ReadyCloud. Is there a solution I can implement to get the serial number corrected? The old posts had an admin correct it, can i still get that done? I would like to have this device show up in ReadyCloud with my ReadyNAS 516. Thank you for your reply.

  • Hi rklunder,

     

    The fix has been applied. Please check if it has the correct serial number now.

     

    Regards,

3 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi rklunder,

     

    We can apply the fix for that. You may take a picture first of the sticker that contains the serial number which is found at the rear panel of the chassis, then send it to me via private message.

     

    Regards,

     

     

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi rklunder,

     

    The fix has been applied. Please check if it has the correct serial number now.

     

    Regards,

    • rklunder's avatar
      rklunder
      Aspirant

      Thank you for the prompt and effective response. All is corrected. Stay safe and may you stay free of COVID-19!

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