Forum Discussion

Aspirant

Jul 05, 2016

Can't access certain folders on RN 104 via ReadyCloud

Hello, I've been pulling my hair trying to find out what happened to my RN104 but so far I haven't gotten the solution I've been searching for so I thought I would post here to see if anyone ca...

File Sharing

cotton168

Aspirant

Jul 12, 2016

Does anyone know what is causing this issue?

BrianL2
NETGEAR Employee Retired
Jul 13, 2016
Hi cotton168,

Welcome to the community!

Which Firmware are you on? Also, do you have files saved on the Private home shares of your ReadyCLOUD users?

Looking forward to your response.

Kind regards,

BrianL
NETGEAR Community Team
- cotton168
  Aspirant
  Jul 14, 2016
  Hi Brian,
  
  Thank you so much for your reply. As far as I know I'm using the latest firmware with is 6.5.1
  
  I don't think I have the files saved on the Private home shares because before, they were all able to access the folder and download without any issues. Please let me know if there is anything else I can provide you with.
  - BrianL2
    NETGEAR Employee Retired
    Jul 14, 2016
    Hi cotton168,
    
    Have you considered deleting the following users and re-inviting them? The last thing you can do is to totally leave the Cloud, re-login your admin account and re-invite the rest of the users.
    
    Hope this helps!
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team