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Forum Discussion
Can't access certain folders on RN 104 via ReadyCloud
Hello,
I've been pulling my hair trying to find out what happened to my RN104 but so far I haven't gotten the solution I've been searching for so I thought I would post here to see if anyone ca...
Does anyone know what is causing this issue?
Hi cotton168,
Welcome to the community!
Which Firmware are you on? Also, do you have files saved on the Private home shares of your ReadyCLOUD users?
Looking forward to your response.
Kind regards,
BrianL
NETGEAR Community Team
Hi Brian,
Thank you so much for your reply. As far as I know I'm using the latest firmware with is 6.5.1
I don't think I have the files saved on the Private home shares because before, they were all able to access the folder and download without any issues. Please let me know if there is anything else I can provide you with.
Hi cotton168,
Have you considered deleting the following users and re-inviting them? The last thing you can do is to totally leave the Cloud, re-login your admin account and re-invite the rest of the users.
Hope this helps!
Kind regards,
BrianL
NETGEAR Community TeamHi Brian,
Yes, I did delete them before and reinvite them and it still wouldn't work. When you say to totally leave the Cloud, what do you mean? I can totally try that if it means that they would be able to access that one folder. The odd thing is that they are able to view and download on a different folder but the largest folder, they are not able to view or download and this is the folder everyone needs to use. :smileysad:
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