Hello, I have a problem with my netgaer account. I can log in on redaycloud, all NASubits are connectesd, but when I try to log in in My netgear website i get this error: Error :: Unexpected Error::'ascii' codec can't encode characters in position 140-141: ordinal not in range(128) I tried IE, Firefox, Chrome, all the same. I need to add some devices to my account. Can anyone help me with this problem? Thanks.

Hi Kardano I can login to my MyNETGEAR profile just fine. Have you tried logging in using a different PC? Regards

Hi Marc_V From 3 different PC or notebooks i get the same error. If my fried try to log to HIS account it is OK. It seems as there is some problem in MY OWN netgear accout. not on PC

Hi Kardano We have already reported the issue you are getting. Can you try to reset your Password using the Forgot password link and re-login. Regards

Hi Marc_V i successfully reset my password twice. Aftre each reset i tried to login with nwew password. Same error as before.

Hi Kardano Were you able to login to your account already? Regards

help with my netgear account | NETGEAR Communities

16 Replies

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Marc_V
NETGEAR Employee Retired
Jun 07, 2018
Hi Kardano

I can login to my MyNETGEAR profile just fine. Have you tried logging in using a different PC?

Regards
- Kardano
  Luminary
  Jun 07, 2018
  Hi Marc_V
  
  From 3 different PC or notebooks i get the same error. If my fried try to log to HIS account it is OK. It seems as there is some problem in MY OWN netgear accout. not on PC
Marc_V
NETGEAR Employee Retired
Jun 07, 2018
Hi Kardano

We have already reported the issue you are getting. Can you try to reset your Password using the Forgot password link and re-login.

Regards
- Kardano
  Luminary
  Jun 07, 2018
  Hi Marc_V
  
  i successfully reset my password twice. Aftre each reset i tried to login with nwew password. Same error as before.
  - Marc_V
    NETGEAR Employee Retired
    Jun 13, 2018
    Hi Kardano
    
    Were you able to login to your account already?
    
    Regards
StephenB
Guru - Experienced User
Jun 13, 2018
Kardano wrote:

Error :: Unexpected Error::'ascii' codec can't encode characters in position 140-141: ordinal not in range(128)

I tried IE, Firefox, Chrome, all the same. I need to add some devices to my account.

The error message suggests that a character string is using unicode/extended ascii, but the web page is set up for normal ascii. Netgear might need to change something in their server.
- Kardano
  Luminary
  Jun 15, 2018
  I hope that someone from Netgear can fix this error within a week....
  
  Week is gone and no change. Still error. How i can use account like this? All of my purchased Netgear devices are registerred under this account.....
  
  ..this is REAL problem for me.
  
  Hello Marc_V
  
  Can you ask specialists if there is something new? I newd to get to my device list.
  
  Thanks.
Kardano
Luminary
Jun 22, 2018
Hi Marc_V

When i try to log in into mynetgear i see this error now:

Error: Something went wrong! Please try again
- Kardano
  Luminary
  Jun 26, 2018
  Hi Marc_V
  
  I can log into ,y.netgear account now, but all my registerred product are gone.
  
  when i log in I see:
  
  No products registered under your profile.
  
  I hope that someone correct this.
  - Marc_V
    NETGEAR Employee Retired
    Jun 26, 2018
    Hi Kardano
    
    This seems to have been an issue with the web but products are registered upon checking the profile according to Support.
    
    I will try to get in touch with them again. Still good to hear that you can login back, We just need to make sure your products appear again.
    
    Have you tried on logging on a different browser?
    
    Regards
KrissITGuy
Aspirant
Nov 20, 2018
I've been having issues with logging into my Netgear account "Error! Something went wrong. Please try again".

I have tried logging into the site using 4 different computers and 2 mobile devices, and still, receive the same error. I see others in the community also experiencing the same issue.

I can't get any support as I'm unable to log into my account. I have tried resetting the password, but still doesn't allow me to log into my account to get support.

Any way I can get support regarding this would be greatly appreciated.

Regards,

Kriss
- Christian_R
  NETGEAR Employee Retired
  Nov 20, 2018
  Hello KrissITGuy - Please send me a PM with your contact information and I can assist with support getting in contact with you.
  
  ~Christian

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help with my netgear account

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