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Forum Discussion

dyoung's avatar
dyoung
Tutor
Dec 08, 2017

iOS 11.x compatible with ReadyCLOUD app

I recently set up my ReadyNAS 212 on my home network and am able to access it via ReadyCLOUD in a web browser. Unfortunately I am not able to access it via the ReadyCLOUD app on either my iPhone or m...
Mobile client
ReadyCLOUD Portal
JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Dec 09, 2017

Hi dyoung,

 

I understand that you are not able to sign in to the NAS via the Readycloud app for iOS. May I know the version of the Readycloud app installed on your iPhone and iPad? Have you also tried uninstalling and re-installing the app?

 

If you connect your iPhone or iPad to a different wireless network, are you getting that same issue?

 

Welcome to the Community!

 

Regards,
JohnCM_S
NETGEAR Community Team

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Dec 16, 2017

Hi dyoung,

 

If you try using a different Readycloud credentials, are you still getting the same issue on your iPhone and iPad?

 

I have also inquired this to the Readycloud engineers. We will provide you an update as soon as we get a feedback.

 

Regards,
JohnCM_S
NETGEAR Community Team

  • dyoung's avatar
    dyoung
    Tutor
    Dec 16, 2017
    JohnCM_S wrote:

    If you try using a different Readycloud credentials, are you still getting the same issue on your iPhone and iPad?

     

    I had not tried this as I only had the one account. However, I created a share and invited someone (me, using another email account) to join. I created a new MyNetgear account using a different email address and was able to access the shared folder logging into the new account in a web browser. Tried logging into the Netgear ReadyCloud app on my iPhone and iPad with the new account and get the same results as before. I tried the new account on my friends Galaxy S6 and was able to access the shared folder.

     

    I have also inquired this to the Readycloud engineers. We will provide you an update as soon as we get a feedback.

     

    Thank you. I appreciate your help. I had phoned Netgear tech support as well and they were following up via email but it stalled when they asked for my username and password for testing and I wouldn't provide it.

     

    Thanks again,

    Don

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