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Forum Discussion

Deo3000's avatar
Deo3000
Aspirant
Apr 13, 2018
Solved

iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

ReadyCloud in the iPhone does not connect internally (when I am in the same network). ReadyCloud in the iPhone can connect when in the Celular network or in another WiFi.  ReadyCloud in the Mac can ...
Mobile client
  • JohnCM_S's avatar
    JohnCM_S
    May 10, 2018

    Deo3000, Radek71

     

    There is new version for the Readycloud app for iOS (2.0.2). You may try installing that version and see if that will resolve the issue.

     

    Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Apr 13, 2018

Hi Deo3000,

 

Welcome to the Community!

 

1. What is the version of the ReadyCLOUDapp installed on your iPhone? 

2. Are you able to access NAS via ReadyCLOUD portal using your iPhone's web browser?

3. If you have another iOS device, are you getting the same issue as well on the ReadyCLOUD app?

 

Regards,

Radek71's avatar
Radek71
Aspirant
Apr 15, 2018

Hi John,

 

I have exactly the same problem:

- ReadyCloud connection works fine from web browser - internal (home) network and also internet.

- ReadyCloud connection works fine from Android device - internal (home) network and also internet (wifi or LTE). App version is 1.2.11 (last one).

- ReadyCloud connection works fine from iOS device iPhone and iPad - external network, internet (wifi or LTE). App version is 2.0.1 (last one).

- ReadyCloud connection does not work from iOS device iPhone and iPad - internal (home) network. App version is 2.0.1 (last one). There is information window: Error/Network error occured.

 

Regards

Radek

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Apr 19, 2018

    Deo3000, Radek71

     

    I did not encounter this issue when I simulate this on our end. May I know the iOS version of your Apple devices?

     

    Regards,

    • Retired_Member's avatar
      Retired_Member
      Apr 20, 2018

      PM sent

    • Radek71's avatar
      Radek71
      Aspirant
      Apr 23, 2018

      iPhone SE v. 11.2.6

      iPad v. 9.3.5

       

      I do not think the problem is in the iOS version. The previous version of the ReadyCloud worked without any problem on the same devices with the same version iOS.

       

      Regards

      Radek

      • Deo3000's avatar
        Deo3000
        Aspirant
        Apr 24, 2018

        I emailed you the requested files. 

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