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Forum Discussion

Deo3000's avatar
Deo3000
Aspirant
Apr 13, 2018
Solved

iPhone ReadyCloud can not connect internarnally to ReadyNas 104 OS 6.9.3

ReadyCloud in the iPhone does not connect internally (when I am in the same network). ReadyCloud in the iPhone can connect when in the Celular network or in another WiFi.  ReadyCloud in the Mac can ...
Mobile client
  • JohnCM_S's avatar
    JohnCM_S
    May 10, 2018

    Deo3000, Radek71

     

    There is new version for the Readycloud app for iOS (2.0.2). You may try installing that version and see if that will resolve the issue.

     

    Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Apr 19, 2018

Deo3000, Radek71

 

I did not encounter this issue when I simulate this on our end. May I know the iOS version of your Apple devices?

 

Regards,

Radek71's avatar
Radek71
Aspirant
Apr 23, 2018

iPhone SE v. 11.2.6

iPad v. 9.3.5

 

I do not think the problem is in the iOS version. The previous version of the ReadyCloud worked without any problem on the same devices with the same version iOS.

 

Regards

Radek

  • Deo3000's avatar
    Deo3000
    Aspirant
    Apr 24, 2018

    I emailed you the requested files. 

    • Deo3000's avatar
      Deo3000
      Aspirant
      Apr 24, 2018

      iOS version 11.3 

      • Retired_Member's avatar
        Retired_Member
        May 02, 2018

        Hello Deo3000

        I've received logs&configuration you sent me,ReadyCLOUD dev is still investgating the issue,I will update this post if they found root cause of the issue.

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